IT Support Specialist

Company Overview

Premier Group Insurance, Inc. is a prominent and rapidly expanding Property & Casualty insurance agency based in Colorado, operating nationwide for over 25 years. Recognized as a top independent agency nationally, it offers exceptional carrier contract options, continuous training, extensive carrier alliances, and transparency with agency owners.

Position Summary

This on-site role focuses on minimizing downtime and maintaining workstation and peripheral device consistency for both on-site and remote employees. Key responsibilities include identifying workflow inefficiencies, addressing security vulnerabilities, and communicating updates and issues to users and developers.

Key Responsibilities

• Diagnose and resolve issues related to hardware and software.
• Troubleshoot network problems effectively.
• Maintain accurate inventory tracking of equipment and user assignments.
• Consistently document errors, pending tasks, and enhancement requests.
• Manage device inventory, security compliance, and installation of required applications per company policies.
• Order, configure, and deploy computing and peripheral equipment for staff.
• Support remote and offshore contractors by provisioning tools and system access.
• Provide everyday technical assistance involving devices, email, VoIP, Microsoft 365, browsers, printing, Wi-Fi, operating systems, and registry settings.
• Oversee network management by monitoring traffic, enforcing policies, configuring firewalls, VLANs, VPNs, and Ethernet infrastructure.
• Administer endpoint security using CrowdStrike, including configuring EDR policies.
• Manage Microsoft Intune for device compliance and security policy enforcement.
• Handle Azure cloud resources, identity and access management, monitoring, and cost control.
• Administer email security with KnowBe4 phishing training and other quarantine tools.
• Manage organizational password security through Keeper Security.
• Oversee Google Workspace management and migration to Microsoft platforms.
• Ensure proper user provisioning, license management across multiple platforms including Entra ID and Adobe.
• Manage VoIP systems and softphone applications for staff.
• Maintain disaster recovery readiness with backups and restoration capabilities.
• Handle physical building security system access and permissions.
• Provide remote assistance using desktop tools for employees working offsite.
• Support internal IT tools like SharePoint, CRM, and AMS used by staff.
• Collaborate with IT team members by supporting specific workflows and processes unique to the organization.

Qualifications

• At least 2 years of experience in IT Technician or a comparable role.
• Proficient in repairing and upgrading computer hardware.
• Strong knowledge of Windows 11, Microsoft Office 365, CrowdStrike, Microsoft Azure, Microsoft Intune, firewalls (SonicWall, Fortinet), and VPN technologies.
• Ability to work independently and multitask effectively.
• Associate degree in Computer Systems and Networking or equivalent certifications.

Preferred Attributes

• Excellent time management and prioritization skills.
• Quick learner and open to coaching.
• Familiarity or willingness to adopt hybrid Agile methodologies.
• Capable of handling multiple tasks accurately.
• Experience with EzLynx or similar agency management systems.
• Strong troubleshooting and critical thinking skills.
• Willingness to expand role responsibilities and engage in other projects as assigned.

Compensation and Benefits

• Hourly pay ranging from $28.85 to $31.85.
• Health, dental, and vision insurance.
• Life insurance along with short- and long-term disability coverage.
• 401(k) retirement plan.
• Paid time off including sick leave, holidays, birthday, anniversary, and floating days off.
• Onsite fitness facilities and free parking.
• Location in Denver Tech Center close to multiple dining options.

Working Conditions

Full-time, on-site position with working hours Monday to Friday, 8:30 AM to 5:00/5:30 PM. No travel required. Premier Group Insurance is an E-Verify employer committed to equal opportunity.