Junior Network Engineer

About NCS Group Australia

NCS Australia is committed to enhancing technology services through quality, innovation, and collaboration. Our diverse team is empowered to deliver impactful solutions by embracing creativity, curiosity, and resilience to build a better future.

Role Overview

We are looking for a driven and customer-oriented Junior Network Engineer to join our IT Infrastructure team. This entry-level position suits individuals eager to develop their networking expertise, solve technical challenges, and interact effectively with stakeholders.

Primary Duties

• Provide first and second-line support for network infrastructure, systems, and user connectivity issues.
• Monitor network performance, ensuring availability and reliability.
• Diagnose and resolve network, hardware, and connectivity problems promptly.
• Assist with configuration, upgrades, and maintenance of network devices.
• Support technologies including LAN, WAN, Wi-Fi, and VPN.
• Manage user account provisioning and deprovisioning across platforms in compliance with security policies.
• Support onboarding processes by provisioning necessary hardware and software for new users.
• Maintain documentation of system configurations and user permissions.
• Assist with operating system and network device patching, validate updates, and identify potential security vulnerabilities.
• Log, track, and update incidents and service requests, investigating recurring issues and recommending improvements.
• Engage with internal stakeholders to understand technical needs and foster strong working relationships.
• Collaborate with vendors and external support when needed.
• Contribute to infrastructure enhancements and stay up to date with emerging networking technologies.

Candidate Requirements

• Between 1 to 3 years of experience in network support, service desk, IT support, or junior network engineering roles.
• Basic knowledge of networking principles such as TCP/IP, DNS, DHCP, VLANs, VPNs, and routing/switching.
• Familiarity with ticketing and incident management systems.
• Understanding of Windows operating environments and Active Directory.
• Experience supporting user access and provisioning tasks.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication combined with solid customer service abilities.
• Willingness and ability to travel occasionally within Australia, particularly to Perth.

Preferred Qualifications and Skills

• Exposure to Cisco, Fortinet, Aruba, Juniper, or similar networking equipment.
• Knowledge of Microsoft 365 and cloud platforms such as Azure.
• Awareness of ITIL frameworks and service management concepts.
• Relevant certifications such as CCNA or Network+ are advantageous.
• Experience with network monitoring tools.

Personal Attributes

• Meticulous attention to detail and excellent organizational skills.
• Proactive learner eager to grow professionally.
• Ability to prioritize multiple tasks in a dynamic environment.
• Collaborative and team-focused mindset.
• Strong dedication to delivering exceptional customer experience.

Additional Information

Applicants must possess valid Australian work rights and consent to thorough background checks including police and probity screening. NCS supports diversity and inclusion, actively encourages applications from underrepresented communities including Aboriginal and Torres Strait Islanders, veterans, and individuals with disabilities, and provides reasonable accommodations throughout recruitment and employment.

We provide a global learning and development program, mentoring from industry experts, and access to a worldwide network of career opportunities. Benefits include paid parental leave, well-being initiatives, discounted health insurance, and various other discounts along with regular recognition and reward for performance. The workplace culture emphasizes innovation, inclusivity, and continuous career growth.

Note: NCS contracts may be issued under various entity names including ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley, or AccessHQ during business transitions. Resumes should only be sent through authorized Talent Acquisition channels; unsolicited agency submissions outside preferred panels will not be accepted.