Manager, Residential Services

Position Overview

The Residential Services Manager acts as the main advocate and contact for residents at Our Lady’s Sanctuary of Grace and Olathe Haven. This role involves coordinating tailored care plans, linking residents with vital community supports, offering continuous emotional and practical aid, and ensuring safe and structured progress toward each resident's objectives. The Manager exemplifies Catholic Charities of Northeast Kansas's mission and values in their resident engagement. The organization values diversity broadly, embracing differences in age, gender, ethnicity, social-economic background, education, and more.

Key Responsibilities

• Perform thorough intake assessments covering psychosocial history, housing needs, prenatal care status, and safety for new residents.
• Work closely with the Senior Director of Housing to assess eligibility and the suitable level of care for residents.
• Introduce new residents to program rules, expectations, structure, and services.
• Manage move-in processes and inventory of resident belongings.
• Create, implement, and regularly revisit individualized service plans collaboratively with residents, establishing measurable goals in prenatal health, parenting, education, employment, life skills, and housing stability.
• Maintain confidential, accurate records and progress notes adhering to policies and regulatory requirements.
• Monitor resident developments, update care plans as needed, and refer concerns to leadership.
• Use organizational databases to track resident data, ensuring precise and timely documentation supporting compliance and evaluation.
• Coordinate with internal departments such as Pregnancy Support Services and Workforce Development, and facilitate external community referrals for medical care, mental health, childcare, and housing assistance.
• Accompany residents to appointments as necessary, maintain community partner relations, transport clients using agency vehicles, and assist with vital document acquisition.
• Lead or support life skills workshops, parenting classes, and enrichment programs.
• Provide crisis management, emotional support, and conflict resolution within the residence.
• Model appropriate boundaries and constructive communication in all interactions.
• Engage in house meetings and community-building events.
• Conduct safety inspections of rooms and enforce house security protocols.
• Report any suspected child abuse, neglect, or domestic violence per laws and policies.
• Comply fully with confidentiality regulations including HIPAA where applicable.
• Remain aware of and adhere to organizational, licensing, and accreditation standards.
• Plan discharge and aftercare, linking residents to transitional housing, counseling, parenting support, and ongoing case management, with appropriate follow-up contacts.
• Complete all necessary documentation, attend meetings, trainings, and participate in an on-call rotation including evenings and weekends.
• Perform other assigned duties by the Senior Director of Housing or Chief Program Officer.

Qualifications and Requirements

• Strong alignment with Catholic Charities' mission, demonstrating values such as love, patience, kindness, faithfulness, self-control, and joy.
• Employees represent the Archdiocesan Church visibly and must not publicly oppose Catholic teachings or promote conflicting positions.
• Complete required VIRTUS training, background checks, drug screening, and ongoing training.
• Bachelor’s degree in Social Work, Psychology, Human Services, or a related area is required; a Master’s degree is preferred. Equivalent education and experience combinations may be acceptable.
• At least two years of case management, social services, residential care, or similar human services experience.
• Experience with pregnant women, mothers, or vulnerable groups is highly advantageous.
• Knowledge of trauma-informed care, motivational interviewing, and strength-based case management methods.
• Familiarity with community prenatal, social service, housing, and public benefit resources.
• Excellent written and verbal communication skills, including clear and accurate documentation.
• Ability to maintain professional boundaries while demonstrating empathy and compassion.
• Proficiency with Microsoft Office and case management software; training provided as needed.
• Bilingual skills in English and Spanish are highly preferred.
• Certification as a Community Health Worker is a plus.
• Valid driver's license, reliable transportation, current vehicle insurance, and a safe driving record are required.
• CPR/First Aid certification or willingness to obtain within three months of employment.
• Mandatory reporter training as per state regulations.
• Physical ability for prolonged computer use, standing, bending, lifting up to 10 pounds, and safe driving; possible exposure to infectious diseases.

Equal Opportunity and Diversity

Catholic Charities of Northeast Kansas is committed to equal opportunity for all employees and applicants, embracing diversity in all its forms and ensuring an inclusive workplace.