Operation Manager

Overview

Spice Grill and Flame (SGF) is one of India's fastest expanding vegetarian food chains, boasting over 24 outlets in Delhi NCR and more than 60 outlets nationwide, serving over 100,000 meals monthly. Our restaurants operate every day of the year, with the corporate office located at Netaji Subhash Place. This role is based at any of our outlets in the Delhi region.

Key Responsibilities

• Coordinate daily operations by liaising closely with all restaurant managers.
• Ensure outstanding food and beverage service delivery to maximize customer satisfaction.
• Address and resolve customer complaints promptly and accurately.
• Manage employee rostering within the restaurants to ensure adequate staffing.
• Uphold staff hygiene standards in accordance with SGF's operating policies.
• Oversee and organize shifts for managers and staff members effectively.
• Ensure timely procurement of goods and kitchen utensils by supervising managers' ordering processes.
• Maintain strict hygiene and cleanliness standards across all outlets.
• Monitor operational costs rigorously and identify opportunities to reduce waste.
• Provide training to new recruits and current employees on exemplary customer service practices.

Requirements

• Minimum educational qualification of a bachelor's degree.
• At least 5 years of experience in the hospitality sector, preferably within restaurant or takeaway settings.
• Strong communication abilities.
• Willingness and flexibility to work various shifts.
• Quick learner capable of performing well in demanding environments.

Compensation and Growth

SGF is on a rapid expansion trajectory, targeting over 100 outlets across India by the end of 2023. We offer significant career advancement opportunities along with attractive salary packages and benefits.