Operations Associate - Madison Avenue

About CELINE

CELINE represents sophistication and authentic luxury through its elegant and timeless collections. This French leather goods and couture house is propelled by a powerful artistic and holistic vision, striving to become one of the most iconic luxury brands worldwide. To realize this ambition, CELINE seeks agile, passionate, and genuine individuals ready to thrive in a creative and demanding environment.

Role Overview and Responsibilities

The Operations Associate manages the flow of all pre-sale merchandise entering and leaving the store, ensuring that all shipping and receiving guidelines are strictly followed.

• Organize inventory efficiently, maintaining a clean, secure, and orderly storage area.
• Assist sales personnel by providing access to in-stock merchandise not displayed on the sales floor.
• Anticipate needs related to merchandise upkeep and proactively propose solutions for storage and space challenges.
• Ensure accurate ticketing of all merchandise.
• Support visual merchandising and store operations by relocating fixtures, furniture, props, and merchandise as needed.
• Coordinate facility and fixture maintenance, including cleaning and repairs as necessary.
• Participate actively in inventory counts and cycle counts, ensuring timely completion.
• Engage in the inventory reconciliation process to maintain accuracy.
• Manage all inter-store transfers, stock rotations, and shipments in accordance with established policies.
• Comprehend and properly execute all procedures related to inventory maintenance such as handling damages and return to vendor (RTV) processes.
• Maintain high standards in packaging client merchandise.
• Oversee all phases of client deliveries, including resolving issues with missing items.
• Document and track client deliveries to locate merchandise as needed.
• Provide support to other departments and assist on the sales floor when requested by management.

Qualifications and Competencies

• Education from Business School, University, or equivalent practical experience.
• At least 5 years’ experience in retail, particularly focused on stock or inventory management, preferably within a luxury retail environment.
• Proficiency with computers and the ability to quickly learn various software applications.
• Strong action orientation and results-driven mindset.
• Customer service focus and excellent social perceptiveness.
• Effective problem-solving skills.
• Excellent written and verbal communication abilities.
• Knowledge of foreign languages is an asset.

Additional Information

The role requires immediate availability. CELINE is committed to creating an inclusive workplace that embraces diversity and equality, offering equal employment opportunities regardless of gender, disability, ethnicity, religion, sexual orientation, or other legally protected characteristics.

Compensation and Benefits

The hourly pay for this position ranges from 21 to 25 dollars, commensurate with the candidate’s skills and experience. The benefits package includes medical, dental, vision insurance, both short and long-term disability coverage, paid time off programs, employee discounts and perks, and participation in a retirement plan with employer contribution.