Operations Associate - Overnight Shift (Backfilling) | Retail | M&S | Dubai, UAE

About the Company

Al-Futtaim Group, founded in the 1930s, is a diversified and progressive private business based in Dubai, UAE, with over 35,000 employees across more than 20 countries. Operating across automotive, financial services, real estate, retail, and healthcare sectors, the group collaborates with over 200 prestigious global brands. Committed to respect, excellence, collaboration, and integrity, Al-Futtaim Group continuously strives to enhance the lives of its customers.

Role Overview

The Operations Associate in the overnight shift is entrusted with ensuring that the Marks & Spencer store is fully stocked, orderly, and prepared for daily trading. Working during nighttime hours, the role involves receiving stock deliveries, replenishing merchandise, maintaining inventory precision, applying merchandising standards, and presenting the store impeccably before opening.

Key Responsibilities

• Restock shelves across all departments during overnight hours to maximize product availability upon store opening.
• Replenish stock from storage to the sales floor adhering to store priorities, focusing on promotional, seasonal, and fast-selling items.
• Maintain neat, front-faced shelves in line with M&S merchandising protocols.
• Handle and process daily deliveries efficiently, verifying quantities and reporting any discrepancies or damages.
• Ensure accurate inventory management by following established procedures and supporting stock audits and investigations.
• Implement planograms and merchandising guidelines; ensure price labels and shelf tags are precise.
• Remove damaged, expired, or discontinued products and prepare promotional and seasonal displays ahead of store opening.
• Operate stock handling equipment safely, comply with health and safety policies, and support operational initiatives such as seasonal resets and layout changes.
• Organize stockroom systematically to facilitate efficient stock retrieval and uphold cleanliness and safety standards.
• Collaborate closely with Store Management and Operations team for efficient execution of replenishment plans and communicate operational concerns effectively.

Required Qualifications and Skills

• High school diploma or equivalent qualification.
• Between 1 to 3 years of experience in retail operations, stock replenishment, warehousing, logistics, or inventory management.
• Preferably experienced in overnight retail operations and stock handling, including receiving deliveries and inventory control systems.
• Familiarity with merchandising standards and replenishment procedures.
• Capability to use handheld inventory devices or stock management systems.
• Fluent in English; knowledge of Arabic is advantageous.
• Physically capable of lifting and moving stock safely; able to work physically demanding overnight shifts, including weekends and public holidays.
• Strong organizational abilities, attention to detail, effective communication, and teamwork skills.
• Commitment to health and safety protocols and ability to prioritize tasks to meet deadlines.

Additional Information About Al-Futtaim Retail

Al-Futtaim Retail is a prominent retail leader across the Middle East, Africa, and Asia, partnering with renowned brands such as IKEA, ACE, Toys R Us, and Inditex group brands including Zara and Mango. With over 75 Marks & Spencer stores, the company continues expanding its market reach by introducing new brands like Watsons and B&Q to the region. The workforce is diverse, representing over 100 nationalities across 12 countries, supporting a culture of inclusion and excellence.