Passenger Services Delivery Agent

About the Role

Join the premier Ground Handling team at Sydney International Airport as a Passenger Services Delivery Agent. This role involves working in a dynamic, high-energy environment where you will handle check-ins, assist passengers at gates, and contribute to seamless aircraft operations while ensuring safety and compliance with airline policies.

Key Responsibilities

• Provide exceptional customer service for all airline clients, meeting customer requirements efficiently and professionally at all times.
• Perform passenger check-in and related services consistent with airline standards.
• Complete all required documentation and reporting promptly in accordance with service agreements and company policies.
• Support passengers during disruptions, delays, and those requiring special assistance, including wheelchair transportation to/from aircraft.
• Manage baggage handling by forwarding and delivering luggage to passengers as needed.
• Adhere strictly to occupational health and safety regulations and report any incidents immediately.
• Ensure compliance with airline-specific procedures and regulations.
• Exemplify a positive company image through grooming, conduct, and service quality.
• Coordinate with team members to ensure on-schedule aircraft departures, maintaining 100% on-time performance.
• Communicate professionally with internal teams, airline clients, and other stakeholders.

Employee Benefits

• Receive five weeks of annual leave accrued based on hours worked.
• Company-financed parking provisions.
• Provision of uniforms and identification cards.
• Guaranteed minimum of 20 hours of work per week.
• Access to career growth opportunities within the company.

Candidate Profile

• Possess 1 to 2 years experience in customer service roles, especially in high-volume and challenging client interactions.
• Confidence in managing difficult client situations with professionalism.
• Physically able to handle baggage weighing up to 32 kilograms.
• Experience assisting passengers with special needs, including wheelchair support.
• Ability to operate independently and adapt to a fast-moving, team-oriented environment.
• Strong computer literacy skills.
• Willingness to work rostered shifts that cover mornings, evenings, weekends, and operate 24/7.

About dnata

dnata is a global leader in air services, known for delivering safe and efficient ground handling, passenger service, ramp, baggage handling, and cargo operations across Australia’s top airports. Supporting major global airlines, dnata prides itself on safety, efficiency, and collaboration to ensure smooth transport of aircraft, passengers, and freight.

Additional Information

Due to a large number of applications, only candidates selected for an interview will be contacted. If you have not heard from the company within two weeks after applying, please consider your application unsuccessful at this time.