Service Desk Associate

About the Company

Trigent Professional Services, a division of Trigent Software founded in 1995, is a global IT and professional consulting firm. It supports enterprises and Global Capability Centers (GCCs) by building strong technology teams and delivering strategic talent solutions including IT staffing, recruitment process outsourcing, contingent workforce management, offshore delivery centers, and strategic workforce planning to adapt swiftly to changing business demands.

Job Responsibilities

• Respond to customer inquiries via chat, email, and ticketing platforms.
• Troubleshoot and resolve issues related to logins, passwords, browsers, and applications.
• Manage support tickets and escalate complex problems to higher tiers.
• Guide users on account access and conduct basic technical troubleshooting.

Required Skills and Qualifications

• Strong verbal and written communication capabilities.
• Fundamental understanding of Windows operating system, MS Office suite, web browsers, cache, and cookies.
• Familiarity with tools such as Zendesk, Jira, or ServiceNow is advantageous.
• Willingness to work in 24/7 rotational shift schedules.

Important Details

• Position requires working from the Bangalore office; remote joining or delayed relocation is not permitted.
• Candidates must be able to report to the location on the first day of employment.

Application Process

Candidates should complete the specified application form as a screening step and prepare to submit an updated resume, a two-minute self-introduction video, and a two-minute video explaining their suitability for the role.

Eligibility Criteria

Applicants must hold degrees such as B.C.A. (any specialization), B.Tech or B.E. in Computer Science and Engineering or Information Technology.

Keywords and Areas

This role involves technical support, IT help desk, L1 support, troubleshooting, and proficiency with customer support tools, based in Bangalore.