Tech Ops Manager

About the Role

Join MLabs, a pioneering company in fintech, blockchain, cryptography, infrastructure, and security, as a Tech Ops Manager. This fully remote, full-time position supports a globally distributed team developing advanced core banking systems. Reporting to the Chief Information Security Officer (CISO), this role requires strategic oversight and hands-on management of internal systems and infrastructure to maintain a secure, efficient operational environment.

Key Responsibilities

• Administer and optimize the worldwide Google Workspace environment and corporate IT solutions.
• Manage and scale Mobile Device Management (MDM) systems to ensure security, automation, and compliance across devices.
• Handle vendor partnerships, software licenses, and hardware procurement, including configuration and international shipping for employees.
• Lead IT processes throughout the employee lifecycle: onboarding, access management, offboarding, and technical support across various time zones.
• Maintain detailed IT documentation including playbooks and runbooks to uphold SOC 1, SOC 2 Type II, ISO 27001, ISO 22301, and CCSS compliance efforts.
• Provide technical assistance to global team members and support the integration of internal AI tools and Model Context Protocol (MCP) connectors.

Requirements

• At least six years of experience in IT management or internal systems administration.
• Expertise in Google Admin, Google Workspace security, MDM platforms (e.g., Jamf), and endpoint security measures.
• Demonstrated experience managing IT logistics and infrastructure in remote-first, distributed global teams.
• Strong familiarity with cybersecurity standards such as SOC 2, ISO 27001, and ISO 22301.
• Pragmatic problem solver who effectively balances operational efficiency with stringent security protocols, coupled with an entrepreneurial mindset and independent working ability.
• Fluency in English, both written and spoken; proficiency in French is highly desirable.
• Experience with internal AI tooling and related integrations is an advantage.

Benefits

• Fully remote work environment in a fast-growing, technology-driven sector.
• Competitive salary reflecting experience and location.
• Professional development opportunities collaborating with experts in cryptography and fintech, contributing to scalable IT governance.

Interview Process

• Initial screening by a recruiter.
• 30-minute introductory call with the Co-CEO.
• A 45-minute online cognitive and behavioral assessment evaluating critical thinking, verbal and numerical reasoning, detail focus, and problem-solving skills.
• An in-depth 90 to 120-minute panel interview covering technical expertise, cultural fit, security knowledge, and teamwork qualities.
• Final stage involves reference and background verification.

Additional Information

Note that due to high application volume, individual feedback cannot be guaranteed. Candidates not contacted within four weeks should consider their application unsuccessful. MLabs is committed to equal opportunity and accessibility, offering adjustments upon request to facilitate inclusive hiring. Personal data collected during recruitment is handled securely and in compliance with applicable data protection laws, shared only with necessary partners, and can be removed upon request.