Telecaller

About the Role

Broangle Innovation Private Limited located in Agra (Business Square 601A, Sanjay Place) is recruiting a full-time Telecaller. This role involves communicating with clients both to support existing customer service needs and to drive sales growth through a hybrid approach of inbound and outbound calling.

Key Responsibilities

• Handle inbound client service queries and conduct outbound sales follow-ups.
• Understand client needs to recommend appropriate technical products or EMI payment plans.
• Serve as the primary point of contact for resolving service-related technical issues efficiently and professionally.
• Convert service support calls into opportunities to sell additional company services.
• Maintain accurate records of all client communications, service requests, and sales prospects.

Required Qualifications and Skills

• Strong ability to balance customer service and sales, showing patience and sharpness to identify sales potential.
• Fluent and professional communication skills in Hindi and English with a persuasive yet supportive style.
• Capacity to quickly learn and communicate technical service information.
• Maintain a positive and resilient attitude when managing difficult calls or cold leads.

Compensation and Benefits

• Receiving a competitive monthly base salary supplemented by sales performance incentives.
• Opportunity to work in a fast-paced environment focused on technology.
• Potential for career growth within a company diversifying its operations.