Customer Service/Customer Support Internship

About the Company

Microland Limited is a digital accelerator that empowers enterprises to embrace and implement NextGen technologies, driving their digital transformation journey. Founded in 1989, Microland operates globally with offices and delivery centers across North America, Europe, Asia, Australia, and the Middle East.

Internship Overview

This internship aims to onboard passionate individuals and develop them into expert professionals through hands-on apprenticeship programs accompanied by sponsored higher education options.

Responsibilities

• Deliver comprehensive troubleshooting support for end-user and network services.
• Address and resolve issues related to Outlook and Windows operating systems.
• Liaise with vendors to manage troubleshooting for warranty-covered equipment.
• Provide technical assistance to customers via phone support.
• Compile SLA and performance reports, and organize routine customer meetings to oversee operations.
• Manage user support tickets concerning hardware, software, and networking problems.
• Set up and integrate nodes, systems, and services, ensuring proper deployment.
• Handle emergency situations by preparing incident documentation and managing escalation protocols with care and vendor teams.
• Work collaboratively with technical departments to solve complex challenges.
• Carry out installation and upgrades of operating systems and software on user devices.
• Coordinate with field teams for necessary on-site technical support.
• Create handover documentation and maintain logs for shift handovers and task monitoring.
• Identify issues according to the Change Management process and take corrective action.
• Conduct post-maintenance inspections during planned maintenance periods.
• Troubleshoot and fix configuration-related complications.
• Develop scripts and perform impact assessments related to network modifications.
• Execute remote troubleshooting tasks when required.
• Collaborate with cross-functional teams to ensure seamless implementation of configuration changes.

Eligibility Criteria

• Applicants must be available for a full-time internship at the office.
• The internship should commence between July 22, 2026, and August 26, 2026.
• Availability for the entire internship duration of six months is required.
• Candidates should possess relevant technical skills and an active interest in customer support roles.
• Women seeking to begin or resume their careers are also encouraged to apply.

Additional Information

This internship opens the door to a job offer upon successful completion. The role is based across several locations including Delhi, Kharkhoda, Gurgaon, and Manesar in India. There are 30 vacancies available for this position. The internship stipend is INR 10,000 per month. Immediate joining is preferred.