Admissions Clerk

Position Overview

ReWorks Solutions is seeking an efficient and detail-oriented Admissions Clerk to support our healthcare department. This full-time remote role follows US working hours (9am-5pm EST) and is compensated in South African Rand (ZAR). The successful candidate will act as a vital connection between Clinical, Case Management, and Insurance teams to guarantee active insurance coverage and authorisations for clients, preventing any service interruptions. Additionally, you will oversee a Care Coordinator, ensuring smooth operational performance and high-quality service delivery.

Primary Responsibilities

• Facilitate effective communication among Clinical, Case Management, and Insurance divisions
• Maintain up-to-date and accurate client insurance information
• Monitor and track client service authorisations to ensure continuous compliance and activity
• Manage renewal processes for authorisation expiry dates proactively
• Address insurance-related questions and complete follow-ups on pending approvals
• Keep precise client records and documentation
• Collaborate closely with clinicians and case managers to avoid service disruptions
• Lead and support the Care Coordinator through coaching and daily supervision
• Contribute to refining workflows and improving administrative processes
• Ensure adherence to company policies and healthcare regulatory standards

Candidate Requirements

• Minimum of three years experience in healthcare or medical administration, particularly in authorizations or a related field
• Prior experience in a supervisory or leadership role
• Exceptional English communication skills, both verbal and written
• Strong organizational capabilities and time management skills
• Detail-oriented mindset with strong problem-solving aptitude
• Capacity to manage multiple priorities within a fast-paced environment
• Self-driven with the ability to work independently in a remote work setting
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and cloud-based platforms

Additional Information

Working Hours: US Eastern Standard Time, 9am to 5pm
Employment: Full-Time Remote
Salary Currency: South African Rand (ZAR)

Fraud Warning: ReWorks Solutions will never demand payments or require office visits during recruitment processes. All official communications will be sent using a ReWorks Solutions email address. Candidates should verify any suspicious correspondence directly with the company.