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About the Role

Are you passionate about working with people and excelling in process management? We are seeking a creative, detail-focused, and collaborative individual to join our Client Operations team. You will be instrumental in supporting premier fashion brands and retailers by ensuring the smooth execution of outfitting services across their e-commerce and physical stores. This role involves direct client interaction and requires someone who can propose innovative ideas while efficiently managing projects to meet deadlines. Close communication with cross-functional teams is essential to excel in this position. Your contributions will have a tangible influence, reaching millions daily through industry-leading platforms.

Please note this is a full-time, temporary position initially for one year, with potential renewal depending on company requirements and individual performance.

Key Responsibilities

Lead client projects to guarantee successful, timely launches.
Provide exceptional support and assistance to clients throughout their engagement.
Design and implement initiatives aimed at improving Client Operations workflows, processes, and communication channels.
Manage and enhance all styling programs delivered to clients to broaden their effectiveness and reach.
Collaborate closely with teams such as Client Success, Styling, Image Editing, and Integration to understand and fulfill client needs.
Work with Product and Engineering units to help clients leverage new product features and updates.
Develop and maintain comprehensive documentation for organizational clarity and process management.
Supervise image editing tasks to ensure high-quality results and timely delivery for clients.
Monitor integration of feeds related to clients to guarantee product catalog accuracy.
Aggregate and analyze daily, weekly, and monthly data to track completion status on client requests.
Translate client demands into clear internal briefs for effective project initiation.
Uphold excellence in documentation, organization, requirement gathering, and delivery standards.
Contribute to the formulation of new business strategies and client experiences.
Educate and assist internal teams on best practices within Styling, Image Editing, and Integration.

Required Qualifications

Bachelor’s degree from an accredited institution.
Between 1 to 4 years of experience in client support or operations roles.
Proven skills to lead projects with detailed specifications and to meet strict deadlines.
Effective multitasking abilities and a proactive approach to team support.
Strong organizational skills with acute attention to detail.
Problem-solving mindset combined with analytical thinking.
Leadership qualities, adaptability, and dedication to ongoing improvement.
Alignment with a company culture that values shared principles and values.

Preferred Qualifications

Experience in fashion or retail industries.
Familiarity with client-facing responsibilities.
Previous exposure to startup environments.
Experience in managing direct reports or teams.
Interest or background in collaboration with engineering or product design teams.

Compensation

The salary range for this position is approximately $60,000 to $65,000 annually, adjusted based on experience and market conditions. We strive for equitable pay paired with a comprehensive total compensation package.

Employee Benefits

Fully employer-covered vision and dental insurance plans.
Medical coverage with options starting at no cost to the employee.
Competitive salary along with opportunities for career advancement.
Equity participation via stock options in a rapidly growing company.
Commuter benefits to assist with travel expenses.
Company matched 401(k) plan to support financial planning for retirement.
Generous paid time off allowances.
Company events both virtual and in-person.
Access to ClassPass memberships to support physical and mental wellness.
A supportive workplace culture comprised of dedicated and friendly colleagues committed to impact.

Company Values

Commitment to delivering high-quality work.
Striving to be excellent partners.
Possessing a bias for action and execution.
Valuing team composition and collaboration.
Thinking from the customer’s perspective and taking ownership.
Embracing innovation and pioneering approaches.

Equality and Inclusion

We are dedicated to fostering an inclusive work environment where all employees feel safe, empowered, and valued. Our employment policies strictly prohibit discrimination based on race, religion, gender, national origin, age, citizenship, marital status, sexual orientation, gender identity, pregnancy status, veteran status, disability, or any other protected category under applicable laws. We uphold these principles across all business practices including hiring, compensation, benefits, and termination.

Associate Client Operations Manager