Branch Head - Operations & Sales

Position Summary

We are seeking a responsible, mature, and results-driven individual to oversee the entire operations, sales, business development, and administration of our Ranchi Branch. This leadership role demands managing both office and field activities including business growth, tender handling, client relations, project execution, manpower, administration, and coordination with the Head Office. The incumbent must take full ownership of branch performance and ensure all functions operate smoothly, professionally, and within set deadlines.

Key Duties

• Direct overall management of the Ranchi Branch encompassing office, operational, sales, and administrative functions.
• Maintain coordination between branch, head office, project sites, and clients to ensure seamless workflows and timely completion of tasks.
• Explore and identify new business opportunities within Jharkhand and neighboring regions by tracking tender notices from government, PSU, municipal, institutional, and private sectors.
• Build and nurture relationships with government bodies, clients, and institutions to facilitate business development and project discussions.
• Supervise ongoing projects ensuring effective manpower utilization, attendance, discipline, quality compliance, and timely resolution of operational issues.
• Maintain professional communication with clients and government officials, attending relevant meetings and ensuring client expectations are met or exceeded.
• Oversee branch office administration including staff supervision, discipline, documentation, correspondence handling, and maintenance of client/project records.
• Coordinate financial and commercial activities like billing, payment follow-up with clients, and resolution of related issues in liaison with the Head Office.
• Manage branch teams, collaborating with HR and project units to fulfill manpower requirements and address employee concerns promptly.
• Regularly monitor and report on new business leads, tenders, client meetings, project status, manpower, operational challenges, payment collection, and highlight key risks.

Qualifications and Competencies

• Demonstrated leadership and effective branch management abilities.
• Exceptional communication skills with strong relationship-building capabilities.
• Experience managing responsibilities both in office and field environments.
• Proven sales and business development expertise, especially with government and institutional clients.
• Strong organizational, follow-up, and multitasking skills.
• Sound decision-making, problem-solving, and accountability for work delivered.
• Capacity to maintain patience and maturity while working under pressure.

Technical Proficiencies

• Competent in MS Office (Word and Excel) for documentation and reporting.
• Proficient with email communication and formal correspondence.
• Familiarity with report and presentation preparation.
• Basic understanding of tendering and procurement processes.
• Skilled in maintaining business and client records including digital documentation using Google Workspace.