Client Service Manager

About The Hinckley Company

Established in 1928, Hinckley Yachts is renowned for pushing the limits of maritime craftsmanship and innovation. Our legacy is built on bold creativity, meticulous workmanship, and a relentless quest for superior quality. Joining Hinckley means engaging in an environment that values precision, curiosity, and initiative, where your contributions help to shape the future of yachting.

Job Summary

The Client Service Manager plays a pivotal role in our service yard, managing project coordination, resolving issues, and ensuring all yachts meet exacting standards. This role demands adaptability in a dynamic setting, strong relationship-building skills, and a dedication to upholding our tradition of excellence and craftsmanship.

Key Responsibilities

• Forge strong customer relationships by acting as the primary liaison between clients and the company, identifying service and maintenance needs and communicating progress during repair processes.
• Handle administrative duties such as preparing detailed work orders with parts, cost, and labor information, conducting off-site boat inspections and estimates, and maintaining records in ERP/MRP systems.
• Coordinate project schedules alongside supervisors and team leaders to allocate workforce and resources appropriately, ensuring clear work orders with delivery and commitment timelines.
• Ensure quality control by inspecting tasks before billing and boat departures; monitor active service jobs and obtain customer authorization for any additional work or scope revisions.
• Support sales activities by professionally promoting supplementary services, parts, and accessories, and assist in sales initiatives during boat shows and marketing events.

Candidate Requirements

• Possess 3 to 5 years of experience in a revenue-generating service role.
• Preferably hold a Bachelor's degree in business or a related discipline.
• Experience selling technical or luxury services.
• Competence in reading, analyzing, and interpreting blueprints, schematics, and technical documents.
• Ability to prepare financial reports and contracts.
• Experience estimating boat repair labor and costs.
• Proficiency in Microsoft Word and Excel.
• Previous exposure to boatyard or shipyard environments is advantageous.

Additional Information and Company Culture

We take pride in fostering a collaborative and continuously learning culture that respects craftsmanship and values diversity and inclusion. Hinckley is committed to equal opportunity and maintaining a workplace free from discrimination.

We offer competitive compensation, comprehensive health benefits including dental and vision, paid time off, and the exceptional work environment of a beautiful waterfront setting.

Join us to be part of a passionate team of artisans, engineers, and professionals unified by the goal of delivering outstanding yachting experiences.