Cloud Solution Architect - Security

Overview

This role acts proactively as the representative voice of customers and partners, using insights from feedback tools and systems to identify and translate their problems into industry-standard solutions. You will drive both self and team focus on enhancing customer and partner experience through efficient delivery, ensuring seamless, connected service. Employ appropriate tools to identify, escalate, and resolve obstacles promptly. Delivery approaches will align with company methodologies and proven practices, while spotting new avenues for increased consumption, usage, and unified expansion at scale. Operational excellence and adherence to best practice standards are maintained across all sales stages and activities. You will leverage market insights and demand signals to lead and collaborate with virtual teams, with a deep understanding of Microsoft architectures and their competitive context, identifying gaps to scale solutions across customers.

Key Responsibilities

• Maintain operational excellence and follow proven standards across all sales activities, including accurate pipeline updates and time tracking.
• Collaborate across internal and external teams to meet customer and partner goals, enhancing their satisfaction.
• Manage business and technical risks by adapting methodologies and applying governance principles to minimize risk exposure.
• Deliver solutions in accordance with company methodologies, such as value-based deliverables, training, and technical validation to prepare customers for operational readiness and goal attainment.
• Support organizational adoption of deployments via change management best practices to boost customer satisfaction and product usage.
• Advise customers and partners towards well-architected, secure, resilient, AI-enabled, cost- and performance-optimized solutions that enhance retention and expansion opportunities.
• Proactively uncover opportunities to grow consumption, usage, and expansion, especially focusing on enhanced solutions aligned with Microsoft's value proposition.
• Actively engage and challenge customers and partners constructively to shape and improve requirements and architectures.
• Gather and analyze industry trends and customer feedback to tailor solutions aligned with business outcomes.
• Identify and resolve blockers efficiently to accelerate deployment and value realization using the appropriate tools and processes.

Customer Focus

• Serve as the advocacy voice for customers and partners by sharing feedback, success stories, and insights across internal teams and engineering groups.
• Recognize patterns in feedback across various customers and regions to develop strategic actionable insights influencing product roadmaps.
• Translate customer problems into solutions aligned with Microsoft’s platform strategy, demonstrating ROI through prototypes and proof of concepts.
• Assist customers in adopting Microsoft-aligned cross-solution products and build strong relationships with technical and business decision makers including CIOs and CISOs.
• Lead efforts to improve customer experience by anticipating dissatisfaction and unmet needs, executing strategies that accelerate digital transformation and value realization.

Partner Collaboration

• Identify and prioritize growth opportunities aligned with revenue goals and coordinate pipeline development with partners.
• Support partners and sales teams through technical pre-sales and proof of concept activities.
• Understand market opportunities and competitor insights, collaborating with global business stakeholders to translate these into actionable initiatives.
• Guide partners in developing reusable offerings, practices, and solutions and advise them during strategic customer implementations.

Technical Leadership

• Use market insights to assist leadership in targeting areas for upskilling and certifications based on demand.
• Exemplify technical readiness with deep and broad knowledge aligned with security, resilience, and AI priorities, mentoring others to elevate their skills.
• Identify delivery gaps, communicate with relevant stakeholders, and connect patterns for improvements in products, IP, and processes to scale solutions.
• Contribute to Microsoft's frameworks and methodologies and offer thought leadership and innovation at local levels.
• Lead and participate in virtual teams addressing technologies and customer challenges, sharing insights across the field and global communities.
• Engage with external technical and non-technical events to promote Microsoft’s brand and share knowledge internally.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, Business, Liberal Arts, or related field with 4+ years in cloud/infrastructure technologies or related fields OR equivalent professional experience.
• Preferred qualifications include a Bachelor’s degree with 8+ years experience or a Master’s degree with 6+ years experience in cloud/infrastructure technologies or related consulting roles.
• Minimum 4 years of experience in customer-facing roles and technical projects.
• Technical certification in cloud platforms such as Azure, AWS, Google, or relevant security certifications.

Additional Information

Applications are reviewed on a rolling basis with the position remaining open for at least five days or until filled. Microsoft is committed to equal employment opportunity without discrimination. Reasonable accommodations are available for applicants with disabilities or religious needs throughout the hiring process.