Contact Centre Agent - Part Time

About the Role

LSH Auto UK Limited is seeking a dedicated Contact Centre Agent to join their Customer Experience Centre, located at their flagship dealership in Stockport. This is a part-time, office-based position requiring 24 hours of work per week, operating on a rota basis between Monday and Saturday. The role offers a competitive salary and a comprehensive benefits package.

Responsibilities

• Manage all incoming telephone calls and online inquiries, ensuring professional representation of the brand and meeting customer expectations.
• Achieve and maintain individual and team Key Performance Indicators (KPIs).
• Optimize workshop capacity by executing central service booking procedures, including inbound calls and outbound prospecting.
• Respond to all customer interactions in a friendly and prompt manner, accurately recording necessary information for customer relationship management.
• Consistently meet and exceed online inquiry service level agreements.
• Maximize opportunities to upsell specific products, such as Service Care plans.
• Adhere strictly to company policies and procedures.

Requirements

• Previous experience in a customer service role is essential.
• Experience with service booking or reception is required.
• A strong desire to achieve and succeed in the role.
• Excellent sales acumen and abilities.
• Proficiency in using a PC and relevant software.
• Demonstrated problem-solving capabilities.
• A natural ability to build rapport with customers.
• Capacity to perform effectively under pressure in a fast-paced call centre environment.

Perks

• Access to a variety of Mercedes Benz training and leadership development programs.
• A referral bonus of up to £1000 for successfully recommending a friend.
• Fully funded ongoing training and professional development opportunities.
• Eligibility for the Platinum Plus Rewards Scheme.
• Opportunities to purchase company vehicles through the Colleague Car Purchase Scheme.
• Vouchers for eye care.
• Life Assurance coverage equivalent to 4 times your annual salary.
• An initial 31 days of holiday per year (inclusive of bank holidays), increasing to 38 days with continued service.
• Comprehensive wellbeing support services.
• Company pension scheme.
• On-site gym facilities.

Additional Information

This is a part-time role requiring 24 hours per week. The working schedule operates on a rota basis from Monday to Saturday.