Customer Experience Specialist

About the Role

At Tesla, Customer Experience Specialists play a vital role in delivering extraordinary and educational interactions that create lasting impressions on customers. Serving as the initial contact in showrooms and the final connection at vehicle delivery, they embody Tesla's mission to expedite the shift to sustainable energy.

In this position, you will accompany customers throughout their entire Tesla experience—from their initial showroom visit to the day they receive their vehicle. The mission is to ensure the purchase and delivery journey matches the revolutionary nature of Tesla's products.

Key Responsibilities

• Greet walk-in guests warmly and promptly to foster welcoming and engaging conversations.
• Engage visitors to understand their needs, motivations, and buying timeline, creating comprehensive and customized customer profiles.
• Inspire and inform customers by answering inquiries and offering curated demonstrations such as test drives and Full Self-Driving showcases tailored to their interests.
• Lead immersive delivery orientations that emphasize important features and benefits to instill confidence and excitement in new vehicle owners.
• Support the sales pipeline by collecting guest details, scheduling test drives, and identifying high-potential buyers.
• Deliver exceptional customer service to both prospective and current Tesla owners.
• Carry out additional duties as required to support business objectives.

Qualifications and Requirements

• Minimum of one year in customer service or sales with a verifiable history of exceeding goals.
• Strong enthusiasm for Tesla’s mission and cutting-edge innovations in personal transportation; awareness of electric vehicle industry trends and regional incentives.
• Competence in interpreting and communicating business issues and technical concepts effectively.
• Reliable team player with a collaborative mindset.
• Excellent organizational skills, meticulous attention to detail, and clear verbal and written communication abilities; skilled in Microsoft Office Suite and CRM software.
• Availability to work evenings, weekends, and holidays in a retail environment.
• Possession of a valid driver's license.
• For employment in certain states (CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC), holding a Motor Vehicle Salesperson License issued by the state Department of Motor Vehicles is mandatory to perform sales-related duties.
• For roles in specific states (AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA), a Notary license is preferred; if notary services are required, the company will assist with obtaining the license.

Benefits and Compensation

• Competitive salary with full-time employee benefits effective from day one.
• Medical plans including options with no payroll deductions.
• Support for family-building through fertility, adoption, and surrogacy services.
• Dental and vision coverage options, some with no paycheck contributions; orthodontic coverage included.
• Contributions to Health Savings Accounts for high-deductible medical plan enrollees.
• Healthcare and Dependent Care Flexible Spending Accounts.
• 401(k) plan with employer matching, Employee Stock Purchase Options, and additional financial benefits.
• Company-paid Basic Life and AD&D insurance.
• Short-term and long-term disability coverage following a 90-day waiting period.
• Employee Assistance Program for support resources.
• Paid sick leave, vacation time (flexible for salaried, accrued for hourly), and holidays.
• Access to back-up childcare and parenting support services.
• Optional insurance plans including critical illness, hospital indemnity, accident, theft & legal services, and pet insurance.
• Programs for weight loss and tobacco cessation.
• Participation in the Tesla Babies program.
• Commuter benefits and employee discounts along with perks programs.