Customer Service Representative

Company Overview

Ascension FBO Network is a prominent provider of fixed-base operation services in the aviation sector. The company is highly regarded for its dedication to safety, excellent service, and customer satisfaction, offering a wide array of aviation support such as aircraft fueling, hangar storage, concierge support, and ground transportation. It emphasizes personalized, efficient service and fosters a workplace culture of innovation, professionalism, and teamwork, supporting employee growth.

Position Summary

The Customer Service Representative at Ascension FBO Network is essential to delivering outstanding client service. Responsibilities include direct customer interaction, assisting with hotel and transportation bookings, sharing information about local attractions, and coordinating aircraft services like fueling and hangar management. Effective communication within the team and informing customers about pricing and company offerings are also key. This role demands a polished professional with excellent interpersonal skills and a proactive mindset, crucial for upholding the company's service excellence and operational effectiveness.

Key Duties

• Provide assistance for customer questions, reservations, and local informational needs including directions and sightseeing options.
• Manage coordination of aircraft services, including fueling, hangar logistics, and ground support tasks.
• Maintain clear communication with team members through radios and other communication tools to ensure operational flow.
• Engage with customers proactively to guarantee a positive and memorable experience.
• Explain pricing structures, programs, and service options to enhance customer understanding and satisfaction.
• Accurately process customer invoices with proper documentation and follow-up.
• Support adherence to safety procedures and company policies alongside the operational team.

Candidate Qualifications

• Minimum two years experience in customer service roles.
• High School Diploma or GED required.
• Professional appearance and strong communication skills.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.
• Experience in a safety-conscious, customer-focused workplace is essential.
• Proficiency with Microsoft Word and Excel is preferred.
• History of stable employment and a positive, service-oriented attitude.

Compensation and Benefits

• Competitive pay starting at $17 per hour.
• Work environment that supports professional growth.
• Opportunities available for overtime, night, and weekend shifts, allowing flexibility and additional income.
• Company culture prioritizes safety, cooperation, and customer service.
• Access to training programs and career advancement pathways.

Equal Employment Opportunity

Ascension FBO Network is an equal opportunity employer, committed to diversity and inclusivity. All qualified applicants will be considered regardless of race, color, religion, gender, sexual orientation, gender identity, nationality, veteran status, or disability. The company strives to create a diverse workplace reflecting the community it serves and fosters a supportive environment for all employees.