Customer Success Manager

About SalesAsk

SalesAsk is a cutting-edge AI-driven sales coaching platform that converts real customer conversations into actionable insights to boost revenue. It records, transcribes, and analyzes face-to-face sales exchanges, enabling teams to perform better, close more deals, and spread effective behaviors across all representatives.

Role Summary

We seek a motivated and customer-oriented Customer Success Manager to oversee client relationships from onboarding through ongoing management. You will collaborate directly with customers to expedite their onboarding, promote active use of the platform, and enhance their sales results. This position involves close engagement with clients, playing a critical role in retention and business growth. Additionally, you will contribute to defining how Customer Success functions as the company scales, making this a foundational role.

Key Responsibilities

• Manage the entire customer journey, from onboarding through continuous account management.
• Lead onboarding sessions and ensure customers are enabled quickly.
• Provide training to customers on leveraging SalesAsk for optimal sales outcomes.
• Conduct customer training and organize webinars.
• Serve as the primary contact for customer inquiries and guidance on platform usage.
• Promote adoption and sustained engagement across accounts.
• Detect early warning signs of customer churn and mitigate risks.
• Identify and communicate opportunities for upselling and additional seat licenses.
• Maintain proactive communication and follow-up with customers.
• Gather customer feedback to help enhance the overall experience.
• Assist in developing processes, playbooks, and customer-facing materials.

Candidate Profile

• At least three years of experience in Customer Success, Account Management, or related fields.
• Exemplary communication abilities with confidence in direct customer interaction.
• Comfortable managing accounts end-to-end with full ownership.
• Strong focus on customer outcomes rather than just activities.
• High sense of ownership and urgency, ensuring no task is neglected.
• Ability to handle multiple high-touch customer accounts efficiently in a fast-paced environment.
• Proactive in recognizing growth opportunities within customer accounts.
• Enthusiastic about creating and refining processes rather than only adhering to existing ones.
• Adaptable and capable of navigating ambiguous situations with initiative.

Success Indicators

• Customers are onboarded rapidly and actively engage with the platform.
• Consistent, solid relationships and engagement maintained across portfolios.
• Early detection and reduction of churn risks.
• Clear identification and reporting of account expansion opportunities.
• High rates of customer satisfaction and retention.

Why Work with SalesAsk

• Join a fast-expanding AI company experiencing strong market demand.
• Take on a high-impact role with direct influence on customer success outcomes.
• Opportunity to establish the Customer Success function from scratch.
• Clear paths for career growth as the team develops.
• Culture driven by ownership and high performance.
• Work remotely with a flexible team environment.
• A supportive team that celebrates achievements both large and small.