Customer Support Executive

Role overview

EaseMyTrip is a major travel company in India known for its customer-first service model, a no-convenience-fee option, and a broad network supported by a hybrid platform. The company is looking for a Flight Support / Task List Executive who can communicate clearly, stay enthusiastic, and go the extra mile to help customers.

What the role involves

• Handle domestic and international travel voice-process queries.
• Assist customers through phone, email, chat, and telecommunication channels.
• Resolve issues efficiently by aiming for first-contact resolution.
• Understand customer needs by asking the right questions and confirming details carefully.
• Interact with customers in a polite, warm, and professional manner by following standard service procedures.
• Listen actively, respond with empathy, and ensure customers fully understand the solution provided.
• Offer additional guidance or clarification whenever needed to improve customer understanding.
• Maintain accurate records and update customer files completely and correctly.

Candidate profile

The ideal applicant should have strong communication skills, a service-oriented mindset, good knowledge of international and domestic travel, and familiarity with world geography and maps. The role suits someone energetic, flexible, and ready to start immediately.

Working conditions

• This is a 24x7 rotational-shift role.
• The work environment follows a days-working schedule.
• Immediate joining is expected.