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About Moniepoint

Moniepoint is a leading all-in-one financial ecosystem in Africa, enabling businesses and customers with seamless payment, banking, credit, and management services. In 2023, the company processed digital payments amounting to $182 billion, standing as Nigeria's largest merchant acquirer. Moniepoint serves over 20 million users monthly across payments, banking, credit, cross-border transactions, and business management tools. The organization employs artificial intelligence and data-driven methods to innovate and secure every transaction.

Role Overview

The Data Entry Officer will be responsible for accurately entering and maintaining customer accounts, product catalogues, inventory details, and pricing information within the Moniebook platform. Collaborating with Onboarding Specialists and Account Managers, the role ensures data integrity from the start, supporting rapid onboarding, reliable reports, and a smooth user experience. Performance metrics include accuracy, timeliness, and building a dependable operational base.

Key Responsibilities

Enter and update merchant data such as SKUs, pricing, inventory levels, product catalogues, and customer profiles.
Process large-scale data imports from spreadsheets and CSV files with thorough validation checks.
Maintain adherence to Moniebook's data conventions and standards.
Prepare merchant accounts for onboarding by entering required product and configuration data within set deadlines.
Review merchant data submissions to identify and resolve inconsistencies or gaps prior to entry.
Assist in setting up catalogue frameworks, tax rules, and payment configurations as directed.
Perform data quality checks to detect errors, duplicates, and outdated entries, ensuring consistency across different platforms.
Record and report data anomalies to relevant teams for resolution.
Document data entry activities, including import logs and amendments, to build a knowledge base that reduces errors.
Identify workflow inefficiencies and propose process improvements.
Respond to ad-hoc data requests from internal teams within agreed service levels.
Coordinate with teams to retrieve missing data without delaying onboarding.

Candidate Profile

1-3 years of experience in data entry or operational roles, ideally within SaaS, fintech, or retail technology sectors.
Excellent attention to detail with proven ability to handle high volumes of data accurately.
Proficient in Excel or Google Sheets features including VLOOKUP/XLOOKUP and formulas.
Experience working with CRM systems or POS/back-office SaaS applications.
Strong organizational skills with multitasking capabilities.
Preferred experience with bulk CSV data imports, SaaS catalogue management, retail inventory, or point-of-sale systems.
Familiarity with onboarding, implementation, or customer success support is advantageous.
Must be based in Edo State (Oredo or Ikpoba Okha).
Highly detail-oriented, process-driven, proactive in identifying issues, team-oriented, calm under pressure, and tech-savvy.

Success Criteria

Maintaining 99% or greater data accuracy during merchant account and catalogue uploads.
Avoiding onboarding delays due to data issues.
Meeting all ad-hoc data requests within service level agreements.
Keeping open task backlog below 5% consistently.
Achieving an average rating above 4.5 from Onboarding Specialists and Account Managers on data quality and timeliness.

Compensation and Culture

Competitive salary with pension, health insurance, and annual bonus.
A company culture focused on employee well-being, inclusiveness, and collaboration.
Continuous learning and development opportunities with a strong emphasis on knowledge sharing.

Hiring Process

Initial phone screening with a recruiter.
Technical and team interview rounds.
Final interview with an executive team member.

Equal Opportunity

Moniepoint Inc. is an employer that values diversity and inclusion, committed to providing equal employment opportunities for all candidates and employees.

Data Entry Officer

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