Estate Manager

About the Role

As an Estate Manager within the Sales Department, your primary responsibility is to enable homeownership by efficiently managing applications related to HDB flat purchases, CPF housing grants, and housing loans. You will provide applicants and residents with sound advice and customer-focused services.

Key Responsibilities

• Manage and review processes to improve operational efficiency and elevate the quality of customer service.
• Process applications for buying HDB flats, CPF housing grants, and housing loans.
• Offer clear guidance to support informed housing choices and responsible financing decisions.
• Collaborate with internal teams to optimize workflows and enhance systems for adopting new policies and digital tools.
• Occasionally assume the role of Customer Relations Manager, addressing applicants’ and residents’ needs, handling eligibility assessments, managing sale or resale transactions, and responding to appeals on eligibility exceptions.
• Prepare detailed case reports and submissions for management evaluation in special cases.
• Maintain daily communication with applicants, residents, solicitors, and relevant agencies to ensure smooth operations.

Candidate Profile

• Demonstrate strong teamwork abilities and adaptability to change and challenges.
• Perform effectively under pressure, managing a high volume of work.
• Possess excellent interpersonal skills and a service-oriented attitude.
• Capable of building rapport with diverse stakeholders at various organizational levels.

Additional Information

The position is offered on a one-year contract with a possible extension of an additional year. All candidates will be informed of their application status within four weeks after the application deadline.