Front Office Agent (m/w/d)

About the Role

Join our team as a Front Office Agent at the b’mine Frankfurt Airport hotel, where you will engage in diverse and exciting responsibilities. Our contemporary, design-focused hotel featuring unique CarLofts offers a vibrant and supportive atmosphere driven by a motivated and ambitious team. You will have opportunities to contribute your ideas and implement them actively, supported by our flat hierarchy and quick decision-making processes, allowing you to help shape our hotel's future.

Key Responsibilities

• Welcome and assist guests, including VIP clients, managing check-in and check-out procedures.
• Handle reservation requests via phone and email efficiently.
• Provide personalized advice on the hotel's location, facilities, and full range of services.
• Carry out organizational and administrative duties across both Front Office and Back Office functions.
• Prepare accounts receivable tasks and coordinate transfer to the specialized department.
• Collaborate closely with all departments to deliver an exceptional guest experience.
• Participate in achieving goals related to guest satisfaction.

Candidate Profile

• Relevant experience in the Front Office, Guest Relations, or a comparable role is preferred; however, career changers are welcome.
• A strong orientation toward customer service and hospitality.
• Enjoyment and ease in interacting with people.
• Good communication skills and ability to express clearly.
• SOLUTION-focused mindset with an independent and responsible working style.
• Proficient German language skills (minimum B2/C1 level in speaking and writing).

What We Offer

• Competitive salary package with various additional benefits.
• Permanent employment contract.
• Holiday and Christmas bonuses as per collective agreement.
• Discounted parking facilities for employees.
• Public transport ticket reimbursement up to 58 euros.
• Monthly 20 euro voucher to use for shopping of your choice.
• Health benefit budget of 600 euros with up to 70% reimbursement on dental prostheses starting from the seventh month.
• Induction day and customized onboarding plan for new employees.
• Access to staff benefits through partnerships (ticketsprinter and benefits.me).
• Complimentary meals for staff.
• Reduced rates and discounts at all b'mine hotels, WorldHotels, and BWH Hotels, valid also for family and friends.
• Precise work time tracking and overtime compensation.
• Trial overnight stay during training.
• Regular employee events.
• Referral bonuses for successful staff recommendations.
• Leasing options for e-bikes, e-scooters, and e-rollers promoting eco-friendly mobility starting from the seventh month.

Additional Information

Become part of a workplace characterized by flat hierarchies, a tolerant and genuine community, and where individual personality is valued. We look forward to receiving your application!