Front Office Manager

About Staycity Group

Staycity is a leading urban aparthotel brand that blends the comfort and independence of apartment living with the consistent quality of a hotel stay. Located in premier European cities like Dublin, London, Paris, and Edinburgh, we provide guests with convenient home-like accommodations right in the heart of each city, tailored for the modern traveler seeking both freedom and hospitality.

Role Overview

We are seeking a Front Office Manager to play a key role in shaping and enhancing the guest experience at Staycity. The ideal candidate will oversee all front desk functions and motivate their team to deliver exceptional service on a daily basis.

Key Responsibilities

• Oversee the seamless operation of the front desk daily while acting as a liaison between guests and various departments.
• Monitor and respond to guest satisfaction surveys and reviews on external platforms, handling disputes and complaints professionally in line with company guidelines.
• Provide daily communications to the team regarding departmental updates, hotel-wide activities, customer feedback, and financial performance, following up with necessary improvement actions.
• Verify guest payments during check-in following prescribed procedures for different payment types.
• Ensure hotel standards and service techniques are consistently upheld by front office staff.
• Anticipate and resolve any issues to protect guest satisfaction and welfare throughout their stay.
• Lead, inspire, and manage a team of direct reports effectively every day.

Candidate Requirements

• A minimum of 2 years' prior management experience at a front desk in a similar type of property is essential to succeed in this role.
• Strong leadership skills with the ability to motivate, appraise, support, and challenge team members to achieve world-class results.
• Proficiency with Opera Property Management System and excellent communication and interpersonal abilities are required.

Employee Benefits

• Paid family leave after one year of service.
• Flexible working schedules to support work-life balance.
• Performance-based bonus scheme linked to core company values and individual property objectives.
• Discounted stays for employees, their families, and friends at Staycity locations.
• Refer and earn program with up to €550 rewards.
• Cycle to work initiative promoting health and environmental sustainability.
• Support for skills development through education programs.
• Two paid volunteer days per year to encourage community involvement.
• Access to an Employee Assistance Program for personal and family support.

Join Our Team

If you are passionate about hospitality and eager to help deliver consistently impressive guest experiences, join us on this journey at Staycity Group.