Human Resources Operations Specialist

About the Role at Caterpillar Inc.

Joining Caterpillar means becoming part of a global organization committed to innovation, sustainability, and building stronger communities worldwide. The Human Resources Operations Specialist position is central to delivering HR operational services for Singapore within the ASEAN HR Service Delivery Team. This role supports multiple countries including Singapore, Indonesia, and Australia, ensuring consistent, high-quality HR support compliant with local laws and company policies.

Key Responsibilities

• Provide comprehensive HR administrative and generalist support to employees across various legal entities and divisions in Singapore.
• Manage and maintain the Workday Absence Module for Singapore, advising employees on leave applications, entitlements, and time-off information for payroll and exit processes including statutory and company-related leaves.
• Collaborate with Regional and Corporate HR, Service Centers, Total Rewards, and Payroll to resolve all employee and manager queries effectively.
• Interact with employees at all organizational levels to support and address personnel and performance-related matters.
• Produce and manage official HR documents such as visa and employment certification letters, job change notifications, personnel file management, re-employment/retirement coordination, and exit documentation.
• Administer work pass applications, renewals, and cancellations including Employment Pass, S Pass, Dependent Pass, and Long Term Visitor Pass for eligible employees and their dependents.
• Coordinate and complete mandatory government and quarterly labor market surveys.
• Support timely and accurate payroll processing as required.
• Document and update work processes arising from legal changes or process improvement initiatives.
• Work alongside HR colleagues to deliver benefits orientation sessions for new hires.
• Participate in selected HR projects focusing on Workday system upgrades, policy updates, process enhancements, and global initiatives.
• Undertake any additional HR-related tasks as necessary.

Qualifications and Skills

• Strong knowledge of HR policies, standards, and procedures, especially within the Singapore employment context.
• Familiarity with HR generalist functions including onboarding, termination, employee relations, and legal compliance.
• Proficiency in HR Information Systems, primarily Workday, alongside intermediate or higher skills in Microsoft Excel and other Microsoft Office applications.
• Understanding of employee relations rights and obligations with ability to navigate negotiations while ensuring adherence to legislative requirements.
• Commitment to delivering excellent customer service to internal stakeholders.
• Capability to capture, organize, and maintain business and employee information clearly and accurately for audit and retrieval purposes.
• Excellent verbal and written communication skills engaging with diverse employees and stakeholders.
• Organizational and planning proficiency to manage multiple tasks and meet deadlines effectively.
• Attention to detail with a strong focus on accuracy in all work activities.
• Discretion and confidentiality in handling sensitive employee information.
• Adherence to established organizational standards, policies, and procedures.
• Effective usage of digital and automated tools to manage information efficiently.

Additional Details

• Required to travel approximately 5% of the time for business purposes.
• Encourages applications from fresh university graduates demonstrating strong work ethic, good organizational skills, and eagerness to learn.
• This role requires working onsite five days a week.

Benefits

Caterpillar offers a competitive total rewards package that includes day-one benefits, potential variable bonuses, paid annual and flexible leaves, medical coverage, and insurance benefits, all prorated based on the hire date. Employees are valued beyond remuneration for their performance and contribution to building a better world.

Company Overview

Caterpillar Inc. stands as a global leader in construction and mining equipment, engines, turbines, and locomotives, with over a century of commitment to sustainable development and reduced-carbon solutions. Our products and services empower customers worldwide to succeed with exceptional value and support through a vast dealer network.