Human Resources Training and Operations Manager

About FirstLight Home Care

FirstLight Home Care of Greater Kansas City is dedicated to fostering meaningful relationships, supporting families, and cultivating a culture where caregivers feel valued, empowered, and encouraged to excel daily. As a nationally recognized home care provider, we prioritize a Culture of Care philosophy, offering employees professional growth opportunities and a supportive environment.

Role Overview

The Human Resources Training and Operations Manager plays a pivotal leadership role in nurturing, supporting, and retaining a high-performing caregiver team within a dynamic healthcare setting. This is far beyond routine HR administration; it encompasses recruitment assistance, onboarding, training, employee engagement, retention strategies, and operational oversight.

Key Responsibilities

• Lead engaging orientation and onboarding programs for new caregivers and staff.
• Facilitate training sessions covering care duties, dementia care, infection control, HIPAA compliance, company policies, and caregiver expectations.
• Coordinate continuous education and skill development initiatives.
• Identify and address performance gaps through coaching and retraining efforts.
• Maintain strong caregiver support to foster confidence, professionalism, and longevity.
• Serve as the primary contact for employee relations, coaching, conflict resolution, and performance discussions.
• Strengthen employee engagement and retention by promoting a positive workplace culture.
• Manage HR documentation, compliance requirements, and maintain audit-ready employee records.
• Support recruitment efforts by assisting with candidate screening, interview scheduling, and onboarding processes.
• Collaborate with Scheduling, Recruiting, Operations, and Leadership teams to meet workforce planning and business objectives.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, Communication, Management, or related field preferred.
• 3 to 7+ years of relevant experience in Human Resources, Employee Relations, Training, Workforce Development, or healthcare operations.
• Strong familiarity with healthcare or home care environments, staffing, recruiting, and workforce management preferred.
• Demonstrated knowledge of employee relations, workforce engagement, and retention strategies.
• Proficiency with HRIS systems and digital training platforms.
• Exceptional organizational, communication, interpersonal, and leadership skills.
• Ability to prioritize diverse responsibilities in a fast-paced, mission-driven atmosphere.
• Self-motivated, dependable, and proactive in approach.

Ideal Traits

• Highly organized with strong attention to detail.
• Professional and solution-oriented, especially under pressure.
• Passionate about caregiver development and support.
• Confident in communication and engaging presentations.
• Emotionally intelligent with excellent relationship-building skills.
• Resourceful, accountable, and comfortable managing challenging conversations.
• Motivated to help others succeed while balancing compassion with accountability.
• Enthusiastic about contributing to a collaborative healthcare organization.

Compensation and Benefits

• Annual salary ranging from $60,000 to $70,000.
• Medical, dental, and vision insurance coverage.
• 401(k) plan with company matching contributions.
• Paid time off and holidays.
• Bonus and performance incentive opportunities.
• Continuing education and career advancement prospects.
• Leadership growth opportunities within a positive team culture.

Why This Role Matters

This position is integral in shaping the employee experience, enhancing caregiver retention, ensuring workforce excellence, and ultimately supporting quality, compassionate care for clients and their families every day.