Junior IT Support Engineer

About The Position

We are seeking a motivated and enthusiastic Junior IT Support Engineer to become part of our User Support team. This entry-level role is perfect for individuals looking to begin or grow their IT career within a large and complex healthcare organisation. You will play an essential role supporting staff across NHS Dumfries & Galloway by maintaining reliable and effective digital services that assist patient care.

Responsibilities

• Deliver first-line IT support to staff throughout the organisation, troubleshooting hardware, software, and access-related issues.
• Assist with deployment, configuration, and upkeep of devices.
• Work with various technologies, including Microsoft 365, Active Directory, and endpoint devices.
• Partner with senior engineers and specialist teams to resolve technical problems.
• Participate in initiatives aimed at improving services and share knowledge among teams.

Candidate Profile

• A strong enthusiasm for IT and technology.
• Excellent problem-solving abilities coupled with good communication skills.
• Customer-focused approach, able to support users at all levels.
• Willingness to learn and grow within a structured support environment.
• While previous IT support experience is advantageous, it is not mandatory; we encourage applicants at the early stage of their IT journey.

Why Join This Team?

• A valuable starting point for a career in NHS IT.
• Opportunity to work with diverse systems and technologies.
• Work within a supportive, experienced team environment.
• Access to continuous training and personal development resources.

Career Progression

This role is a stepping stone for various IT career paths, including:

• Advancement to IT Support Engineer positions (Band 4/5).
• Technical or infrastructure roles.
• Application support.
• Cyber security.
• Digital facilitation and project-based roles.

Our organisation is committed to fostering staff development and providing opportunities for growth within Digital, Data and Technology (DDaT) services.

Additional Information

For informal questions, contact Brian Currie, User Support Manager at brian.currie@nhs.scot or Stephen Hall at stephen.hall3@nhs.scot.