Key Account Manager

About Mobileware Technologies

At 86400 (previously Mobileware Technologies), we focus on delivering cutting-edge digital payment products geared towards the BFSI sector. Our offerings include NPCI switches such as UPI, IMPS, BBPS, AePS along with our flagship API Banking Platform, TransXT. With a 15-year track record, we hold ISO 27001 certification, PCI DSS compliance, and are a trusted NPCI partner. We enable banks, NBFCs, fintech companies, and others to integrate seamless and tailored payment solutions through our expertise.

Role & Responsibilities

• Develop and nurture relationships with key business contacts, grasping their goals to provide tailored, customer-focused solutions.
• Represent the customer voice internally to Product, Sales, and Marketing units for continuous improvements.
• Promote customer satisfaction, loyalty, and account expansion by spotting enhancement opportunities and facilitating successful results.
• Lead coordination across departments to guarantee timely project delivery and smooth service fulfillment.
• Track key customer performance indicators, transaction patterns, and account wellbeing to mitigate risks proactively and boost outcomes.
• Align customer needs with company objectives while juggling varying priorities.
• Act as a trusted consultant offering functional and technical insights on company products and services.
• Drive smooth customer onboarding and product adoption through training and guideline dissemination.
• Propose best-fit solutions to improve operational effectiveness and achieve business goals.
• Identify and pursue chances to cross-sell, upsell, or generate new business within existing client accounts.
• Collaborate with Sales on contract renewals, account leverage, and strategic client engagement.
• Boost product usage to enhance customer value, accelerate revenue, and foster enduring partnerships.

Preferred Candidate Profile

• 7 to 10 years experience in Customer Success, Account Management, or Client Engagement specifically in Payments or FinTech.
• Required hands-on familiarity with NPCI products or payment switch platforms related to UPI, PPI, or Card Payments.
• Deep understanding of payment transaction processes and client onboarding workflows.
• Experience managing enterprise clients and working cross-functionally with Product, Technology, Operations, and Support teams.
• Competence in monitoring customer metrics, addressing issues proactively, and enhancing customer satisfaction.
• Strong communication, stakeholder relationship building, and project management capabilities.
• Proven skill in recognizing and cultivating cross-selling, upselling, and account growth opportunities.