Key Account Manager - APAC

About EBANX

EBANX is a premier payment platform dedicated to connecting global companies with customers in rapidly growing digital markets worldwide. With presence in 29 emerging markets, our mission centers on enabling universal global access by bridging businesses and people seamlessly through innovative payment technologies. Our team, known as ebankers, thrives on diversity, creativity, and a global outlook to deliver transformative solutions daily.

Role Overview

We seek a Senior Account Manager specialized in empowering merchants to scale internationally, especially in emerging markets across APAC. The ideal candidate will possess substantial experience managing sizeable merchant portfolios, driving consistent year-over-year growth through personalized service and deep industry insight. Success in this role demands entrepreneurial drive, autonomy, rapid learning ability, and a proactive approach to problem-solving. Familiarity with the payments landscape is advantageous but not essential.

Key Responsibilities

• Oversee and grow a portfolio of merchants by identifying cross-selling and upselling prospects, striving to meet or surpass quarterly revenue targets.
• Analyze merchant performance, recommend growth strategies, and negotiate commercial terms effectively to support business development.
• Deliver outstanding customer experiences by developing strong merchant relationships, creatively addressing challenges, and ensuring satisfaction.
• Collaborate closely with EBANX teams to enhance overall customer service and operational efficiency.
• Conduct regular performance evaluations with merchants to identify improvement opportunities.
• Utilize Salesforce extensively to manage sales pipelines and opportunities.

Candidate Requirements

• Fluent proficiency in English; all interviews will be conducted in English.
• Strong analytical capabilities with meticulous attention to detail, enabling data-driven decision-making and strategic planning.
• At least 7 years of experience in account management or business development roles.
• Over 5 years of experience in sectors such as e-commerce, online travel agencies, gaming, or similar verticals.
• Bachelor's degree in Business Management, Economics, or a related field; MBA qualifications are a plus.
• Preference for candidates with international living or educational experience.
• Excellent communication and interpersonal skills to build and maintain relationships.
• Highly self-driven and capable of independent work.

Additional Preferences

• Ambitious mindset with big-picture vision.
• Strong focus on delivering measurable results.
• Collaborative team player approach.

Benefits and Perks

• Language classes in Spanish, English, and Portuguese.
• WAVES program offering performance-based variable compensation.
• Educational support for undergraduate, graduate, and MBA studies to foster career advancement.
• Budget allocations for workshops and skill-enhancing courses.
• Flexible benefits including a Birthday Day Off.