Network Engineer

Overview

The Network Engineer Level 1 is tasked with delivering primary support focused on network infrastructure. This role involves monitoring network activities, diagnosing basic connectivity problems, and ensuring reliable operation of LAN, WAN, Wi-Fi networks, along with network security appliances. Responsibilities include managing incidents, resolving tickets, and escalating issues to advanced network engineers where necessary.

Core Duties

• Utilize network monitoring tools to oversee network performance and health.
• Troubleshoot initial issues related to LAN/WAN connectivity, wireless access problems, VPN connectivity, and DNS/DHCP services.
• Address alerts and process service requests pertaining to network functionality.
• Set up and maintain fundamental network hardware such as routers, switches, and wireless access points.
• Assist with network access user onboarding procedures.
• Document network configurations and maintain records of network assets.
• Refer advanced technical problems to Level 2 and Level 3 network support teams.
• Support implementation of network changes as part of scheduled maintenance or upgrades.
• Participate actively in disaster recovery drills and business continuity planning exercises.
• Comply with IT security protocols and regulatory compliance requirements.

Required Qualifications and Skills

• Fundamental understanding of OSI model and principles of routing and switching.
• Basic knowledge of MPLS networking technology.
• Certification requirements: CCNA and CCNP credentials mandatory.

Additional Information

This role requires availability for 24/7 support operations.