Operations Coordinator

About the Company

ERock is a distributed energy company focused on smart-grid solutions for U.S. energy users. The business installs, runs, and integrates fast-response, low-cost distributed generation systems designed to improve reliability, strengthen stability, lower operating costs, and reduce carbon emissions.

Its backup generator solutions help customers keep operating during local outages, providing highly dependable and ultra-clean backup power at a much lower cost than conventional alternatives. ERock values customer service, innovation, and creative problem-solving.

Role Summary

The Operations Coordinator will handle day-to-day scheduling and work order administration for the Operations and Maintenance function. The position involves coordinating planned and corrective maintenance across a varied portfolio, partnering with area managers and technicians to meet contractual commitments and maintain availability.

Key Responsibilities

• Build and update schedules for preventive and corrective maintenance across the generator fleet.
• Oversee work orders from creation through billing and invoice completion.
• Coordinate larger repair efforts and manage collaboration with third-party vendors to close out work.
• Prepare quotes for work orders that exceed defined revenue thresholds and route them for internal and external approvals.
• Partner with procurement to raise quote requests and purchase orders for materials and subcontracted work.
• Work with accounting to make sure all work orders are billed correctly.
• Monitor and share KPI reports with senior leadership.
• Help improve the CMMS platform, including testing and refining new functionality.
• Identify operational issues and work with leadership on practical solutions.
• Keep communication flowing across teams such as engineering, procurement, accounting, and commissioning so tasks are completed and reported properly.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• Strong working knowledge of Microsoft Office applications.
• Excellent interpersonal, organizational, presentation, and project management skills with the ability to prioritize work and deliver on time, within scope and budget.
• Ability to understand business needs, gain leadership alignment, and support change initiatives while building trust and collaboration.
• Analytical thinking, strong attention to detail, and solid business acumen.
• Strong organizational and critical-thinking abilities.
• Excellent communication and leadership skills.
• Ability to make important independent decisions quickly.
• Preferred: proven initiative and thought leadership, strong influence skills, prior experience in a similar role, ability to build strong cross-functional relationships, follow-through on unfinished tasks, experience with data analysis and reporting, and familiarity with CMMS tools.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Company-paid life insurance.
• Flexible spending account (FSA).
• Wellness programs and incentives.
• 401(k) retirement plan with company match.
• Paid sick time and vacation time.
• Paid holidays.
• Hybrid work schedule.
• Open-office environment.

Additional Information

The company invites applicants to submit a cover letter and resume. Physical requirements are described as representative of the demands needed to perform the essential duties of the role, and reasonable accommodation may be provided for qualified individuals with disabilities.

ERock is an equal opportunity employer and considers all qualified candidates without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The company also emphasizes diversity and inclusion as part of its culture and core values, especially mutual respect, openness, and honesty.