Project Coordinator

About Us

JAM CRM is a premier CRM agency specializing in crafting innovative, customer-centric omni-channel journeys using platforms like Salesforce Marketing Cloud. We focus on creating seamless, data-driven experiences that engage customers at every interaction. We are expanding our team and seeking a Project Coordinator to aid in the effective delivery of client projects by fostering communication, handling timelines, and ensuring smooth transitions from design to deployment alongside our development team.

Key Responsibilities

• Assist the Project Manager in overseeing comprehensive client project execution including development, testing, and deployment stages.
• Monitor project timelines, deliverables, and budgets to maintain alignment with client goals and company priorities.
• Detect potential obstacles, dependencies, or risks and promptly escalate these to appropriate stakeholders for resolution.
• Work collaboratively with internal teams such as account managers, developers, and deployment specialists to synchronize project objectives and schedules.
• Support technical conversations with developers to verify feasibility and ensure alignment with client requirements.
• Keep project plans, timelines, and deliverables up to date.
• Coordinate launch activities with deployment specialists, confirming readiness of all assets.
• Implement and comply with QA checklists to guarantee all deliverables satisfy internal quality benchmarks before deployment.
• Identify and mitigate risks while keeping all parties properly informed and engaged throughout the project lifecycle.
• Maintain project transparency by actively monitoring progress and escalating concerns early when necessary.
• Participate in thorough testing by validating data, assets, and functionality against QA standards prior to deployment.
• Monitor daily email campaign sends to ensure they execute correctly and meet requirements.
• Track email deliverability metrics such as bounce rates, spam complaints, and inbox placement, escalating issues as needed.
• Develop an understanding of Salesforce Marketing Cloud to ensure solutions adhere to platform capabilities and best practices.

Qualifications

• Minimum of one year experience coordinating projects or accounts, ideally within CRM, marketing, or digital agency settings.
• Prior involvement in Salesforce Marketing Cloud or similar CRM platform projects is preferred.
• Exceptional organizational abilities with keen attention to detail to manage multiple tasks efficiently in a dynamic environment supporting project and account managers.
• Excellent communication and interpersonal skills to foster strong collaboration with clients and teams.
• Knowledge of CRM ecosystems, customer data management, omni-channel marketing, and analytics is advantageous.
• Familiarity with email marketing principles and best practices is beneficial.

Additional Information

This position is hybrid, requiring presence in the office three days per week.

JAM CRM is dedicated to diversity and inclusiveness, offering accommodations during the interview process upon request.