Regional Digital Project Manager

Role Overview

As the Regional Digital Project Manager, you will spearhead the execution of digital projects outlined in the regional roadmap, covering client experience, web and social media integration, and retail digital solutions. Collaborating closely with global and regional digital, technology teams, and commercial market units, your goal will be to implement solutions that prioritize staff empowerment and customer-centric approaches throughout the project lifecycle from concept to launch.

Primary Responsibilities

• Work under leadership to define and implement the regional digital roadmap aligned with broader business and maison goals.
• Lead multiple digital projects across markets using appropriate methodologies such as Agile, Scrum, Waterfall, or hybrids to ensure projects are delivered on time, meet scope, and stay within budget.
• Convert collective business needs into scalable digital solutions that generate tangible benefits.
• Collaborate extensively with market stakeholders to tailor requirements and deploy fitting digital tools for local demands.
• Act as the central contact point for consolidating feedback from cross-functional teams to maintain alignment and smooth project execution.
• Manage project risks, dependencies, and communications proactively.
• Identify opportunities leveraging market trends and emerging tech to improve customer and staff journeys and enhance efficiencies through digital tools.
• Own and strategically manage governance for digital products both globally and locally.
• Design, develop, and deploy solutions using existing software platforms within the group to meet strategic aims with scalability in mind.
• Lead pilot projects to test new ideas, validate their business impact, and accelerate innovation.
• Maintain the project backlog and coordinate troubleshooting and enhancement requests.
• Partner with internal teams and agencies to uphold quality assurance and brand compliance.
• Serve as a conduit between technical teams and business users to enhance clarity and usability.
• Develop clear user manuals and FAQs to assist stakeholders in tool navigation.
• Promote a culture of digital excellence by encouraging continuous learning and knowledge sharing across teams and markets.

Qualifications and Skills

• Bachelor's degree in software/web development, Information Technology, Digital Transformation, or similar field.
• Master's degree or certifications such as PMP, CSM, or Agile are advantageous.
• 5 to 7 years’ experience managing digital solutions, preferably within luxury retail or premium beauty sectors.
• Proficient in web technologies including HTML, CSS, and JavaScript.
• Knowledgeable about web standards, accessibility, and responsive design.
• Experienced with low-code/no-code development platforms like PowerApps and Power Automate.
• Strong track record managing complex multi-market projects with effective cross-functional coordination.
• Adept at navigating matrix organizations and ambiguous environments.
• Exemplary project and stakeholder management skills with structured, solution-driven approach.
• Familiar with CRM systems, website optimization, social media integration, and digital retail tech.
• Proficient in project management software such as Asana or Monday.com.
• Excellent communication and interpersonal skills, capable of managing risks and expectations effectively.