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About Sagility

Sagility stands as a worldwide frontrunner in business process management (BPM) services, blending top-tier technology with healthcare transformation expertise. Operating across five nations with a workforce exceeding 25,000, Sagility focuses on enhancing healthcare member and patient experiences. Its broad range of services includes clinical and case management, member engagement, provider solutions, payment integrity, claims cost containment, and sophisticated analytics. The company is dedicated to delivering innovative solutions that strengthen ties among healthcare providers, payers, and members to improve health outcomes and operational efficiency.

Role Overview

We are looking for committed and compassionate Customer Service Representatives to join our remote call center team. These representatives will play a vital role in making healthcare services more accessible and empathetic by managing inbound calls from members and providers. The role involves delivering precise information, resolving inquiries, and ensuring a positive customer journey. This position offers professional growth opportunities within a team-oriented environment that prioritizes excellence and constant development. By joining Sagility, you will help transform healthcare engagement and make a significant impact on the lives of our clients’ members.

Qualifications

Possession of a High School Diploma or equivalent credential
At least one year of professional experience in a call center setting
Consistent attendance record with no absences during the initial 90 days
Typing proficiency of a minimum of 25 words per minute
Stable wired internet connection featuring at least 10 Mbps upload and 25 Mbps download speeds
A secure and private workspace within your home environment
Availability to work flexibly, including on weekends
Minimum age requirement of 18 years
Strong communication abilities and interpersonal skills
Familiarity with computer applications and digital platforms
Dedicated to delivering excellent customer service with a positive demeanor
Previous experience in healthcare is advantageous but not mandatory

Key Responsibilities

Promptly and professionally respond to inbound calls, ensuring customers have a positive experience
Investigate and provide clear resolutions to healthcare-related customer inquiries
Record call details and interactions precisely in the system
Exhibit empathy and tactful communication with members and providers
Aim to meet daily team objectives concerning quality and satisfaction
Uphold confidentiality and comply with HIPAA and related regulations
Actively participate in virtual training programs and ongoing learning sessions
Maintain presence on camera during onboarding, training, and designated production periods
Engage collaboratively by sharing insights and best practices within the team

Benefits and Perks

Competitive wages between $14.00 and $15.00 per hour
Bonuses and incentives based on performance
Comprehensive paid training conducted virtually
Eligibility for health, dental, and vision insurance after 90 days
Life insurance and options for short- and long-term disability coverage
Access to Flexible Spending Accounts (FSA) and Employee Assistance Program
Employer-contributed 401(k) retirement plan
Paid Time Off to support personal and rest needs
Tuition reimbursement available to encourage further education
Daily pay option providing immediate access to earnings
Employee wellness programs and engagement activities

Equal Opportunity Statement

We are an Equal Employment Opportunity employer committed to non-discriminatory hiring practices. Our commitment extends across all bases protected by federal, state, and local laws, including race, ethnicity, religion, gender, national origin, age, disability, veteran status, and others.

Remote Customer Service Representative