Salesforce Tech Lead - Platforms & Agentforce

About One New Zealand

One New Zealand is dedicated to creating a more connected New Zealand, striving to become the most AI-enabled telecommunications company globally. The company places strong emphasis on developing its people through initiatives like the AI School and career growth opportunities to foster curiosity and skill enhancement.

Role Overview

As the Salesforce Tech Lead for Platforms & Agentforce, you will play a pivotal role in ensuring the robustness and scalability of Salesforce implementations across the organization. Your responsibilities will include defining governance for releases, enhancing continuous integration and deployment (CI/CD) pipelines, setting environment strategies, and maintaining deployment stability for core components such as Agent Console, CPQ, Product Catalogue, and XOM/COM.

You will guide design and enable Agentforce and Data Cloud capabilities, fostering smarter and more integrated customer and operational experiences. You will collaborate extensively with squads and the design authority to advance DevOps methodologies, improve release quality, and establish industry best practices. A key aspect of your role will also be integrating AI tools thoughtfully to boost delivery effectiveness while upholding stability, governance, and compliance.

Key Responsibilities

• Design and implementation of Agentforce and Data Cloud components.
• Develop release governance models and define criteria for readiness to deploy across Salesforce streams, including managing parallel release flows.
• Enhance DevOps practices focusing on branching strategies to reduce code divergence and improve stability during parallel development.
• Advocate and architect improvements in CI/CD and deployment processes, including optimization techniques like differential or delta deployments.
• Lead the establishment of environment strategies and release readiness habits, such as sandbox alignment, runbook creation, and rollback plans.
• Provide operational frameworks that link release workflows to platform maintenance, ensuring auditability and traceability of changes.
• Coordinate with platform design authorities to verify deployability and treat non-functional requirements as priorities.
• Mentor squads on adopting exemplary release practices and standard tools.
• Manage the scope of seasonal Salesforce releases, assessing new functionality and regression impacts within One New Zealand.
• Champion the adoption and facilitation of AI tools within development workflows.

Qualifications and Required Experience

• Proven proficiency with Salesforce Communications Cloud or core Salesforce platforms, supported by at least one Salesforce certification or relevant training.
• Extensive experience in creating and implementing Salesforce release management and CI/CD strategies.
• In-depth knowledge of Salesforce seasonal releases, encompassing feature enablement and regression evaluation.
• Hands-on expertise with Agentforce, agent build processes, and Data Cloud integration.
• Strong ability to define and maintain design standards, architectural safeguards, and ensure traceability of design decisions.
• Experience with integration approaches, API governance, data management, and handling dependencies across systems.
• Comprehensive understanding of Salesforce security architectures, including roles, permissions, auditing controls, and risk-conscious design.
• Demonstrated leadership in mentoring teams and embedding best practices in development and release management.
• Capability in applying and overseeing AI-enhanced development tools within enterprise environments while ensuring compliance and system stability.

Benefits and Workplace Culture

• Flexible working arrangements allowing balance between work and personal life, including remote work options and flexible hours.
• Comprehensive Southern Cross health insurance fully covered for employees and their families.
• Opportunity to purchase additional lifestyle leave adds flexibility to annual time off.
• Exclusive discounts on One New Zealand products and services.

One New Zealand is a Rainbow Tick certified employer that values diversity in thought, background, and perspective. Joining the team means engaging in a journey to uplift, support, and empower others.