Training & Quality Manager

About the Role

Kempinski Hotels is seeking a dynamic Training & Quality Manager to join their Human Resources & Training department in Doha, Qatar. This role is crucial for establishing and maintaining high training standards across the hotel, ensuring operational excellence, and fostering a culture of continuous learning. The position requires a significant hands-on approach, with 70% of the time dedicated to operational activities.

Main Responsibilities

• Develop and maintain a robust training network aligned with Kempinski standards, actively engaging with hotel operations.
• Conduct thorough analyses of training needs and evaluate the effectiveness of implemented programs.
• Oversee the implementation of corporate Training BITES, ensuring they are adapted to reflect hotel-specific policies and procedures.
• Support departmental trainers in creating and integrating hotel-specific training modules into the Training BITE Library.
• Ensure comprehensive integration and tracking of all Kempinski training programs and tools to monitor participant engagement.
• Plan, design, and deliver a variety of training programs.
• Create and execute a training marketing strategy to promote learning initiatives both internally and externally.
• Analyze e-learning platform data to inform and enhance learning performance for management and departmental trainers.
• Coach and mentor managers and departmental trainers to improve overall departmental performance.
• Collaborate with the General Manager to coordinate learning opportunities for the Executive Committee and Heads of Department, aligning with their Individual Development Programs.
• Organize and oversee Kempinski DNA and brand immersion activities.
• Proactively identify and implement innovative approaches to enhance the efficiency of training services.
• Partner with department heads to analyze operational quality using tools like the Kempinski Experience Assessment (KEA) and ReviewPro, providing targeted remedial training based on findings.
• Train and develop members of the Training team.
• Conduct Kempinski Experience Assessment (KEA) Checks as directed by hotel management.
• Identify high-potential training talent and nominate candidates for Master Trainer roles.
• Ensure accurate and timely completion of the monthly Kempinski Training report and update the Regional Training Consolidation Report.
• Fulfill the responsibilities of a Training Coordinator in their absence.
• Lead by example, embodying and promoting Kempinski's core values.
• Develop the annual Business Plan and Budget for the Training Department in collaboration with department heads and the ExCom team, adhering to company brand standards.
• Conduct objective self-audits using the Kempinski Training Peer & Self Audit Tool at least annually.
• Promote and implement Kempinski Corporate Training policies and procedures.
• Build and maintain relationships with external suppliers, training providers, and relevant legal and safety entities.
• Adhere strictly to employee handbook regulations and hotel policies concerning fire, hygiene, health, and safety.
• Undertake additional responsibilities as required by business needs.

Skills, Knowledge, and Expertise

• Essential experience in Quality Assurance.
• Essential prior experience with Forbes Standards.
• Proficiency in analyzing training needs and effectiveness.
• Skilled in developing and delivering training programs.
• Experience with e-learning platforms and data analysis.
• Strong coaching and mentoring abilities.
• Familiarity with operational quality assessment tools (KEA, ReviewPro).
• Ability to manage budgets and business plans.
• Excellent communication and interpersonal skills.
• Leadership qualities and ability to lead by example.

Additional Information

This role requires 70% of the time to be spent in operational activities. The application deadline is July 31, 2026.