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About the Role

Zaizi seeks a User Researcher at SFIA4 level to support government clients in the Public Safety sector within an agile, delivery-centric environment. The role involves collaborating with cross-functional teams to deeply understand user needs and design evidence-based services.

Key Responsibilities

Plan, lead, and execute user research activities to uncover user behaviors, motivations, pain points, and needs throughout the product lifecycle.
Translate research findings into actionable insights that guide product design, service delivery, and strategic decisions.
Support and mentor junior User Researchers, promoting growth and maintaining high research standards.
Collaborate closely with Product Managers, Business Analysts, UX/UI Designers, and Engineers to ensure user evidence drives decision-making.
Design and facilitate workshops to assist research, discovery, and service improvement efforts.
Build and maintain strong relationships with clients and stakeholders to embed user-centered approaches.
Identify research opportunities from unclear business or user challenges.
Provide expertise on inclusive, ethical, and accessible research practices.

Expectations and Competencies

Demonstrate expert knowledge and practical application of diverse qualitative and quantitative research methods.
Plan and conduct research ethically, including participant recruitment and facilitating inclusive approaches.
Analyze and synthesize raw data into clear, evidence-based insights and recommendations.
Communicate complex user research findings effectively to varied stakeholder groups.
Operate flexibly and agilely across multiple projects.
Coach and upskill colleagues on research benefits and best practices.

Requirements

Proven experience leading user research activities using qualitative and quantitative methods.
Strong analytical skills to convert user data into strategic insights.
Ability to set research objectives and define appropriate methodologies.
Experience in recruiting participants and conducting ethical, inclusive, accessible research.
Experience mentoring or coaching other researchers.
Must have Active SC Clearance.

Diversity and Inclusion

Zaizi encourages applications from underrepresented groups including women, Black, Asian and minority ethnic individuals, LGBTQ+ community members, people with disabilities, neurodivergent applicants, parents, carers, and candidates from lower socio-economic backgrounds. Accommodations throughout the hiring process are available upon request.

Compensation and Benefits

Salary range: £55,000 to £65,000 per year.
Loyalty pension scheme starting at 5% employer contribution, increasing by 0.5% annually after the third anniversary to a max of 8%.
Comprehensive Group Life Assurance coverage.
10 paid days annually for Reservist Military Service.
25 days annual leave plus Bank Holidays; option to buy/sell additional leave.
2 paid volunteering days yearly.
Fully funded professional certifications with 5 paid study days.
£500 annual personal development fund for work-related or personal learning.
Access to individual coaching and team training for career growth.
Vitality Private Medical Insurance including wellness perks.
Hybrid working arrangements supported by home office equipment allowance.
Cycle to Work scheme and commitment to sustainable workplace health.

User Researcher

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