Voice Process Associate

About the Company

Sutherland is a global business and digital transformation services company with more than 35 years of experience. It works with proprietary and partner tools, automation, analytics, and digital service platforms to improve growth, efficiency, and productivity for client organizations. The company serves clients across healthcare, insurance, banking and financial services, communications, media and entertainment, technology, travel and logistics, and retail, and it is known for agile thinking, integrity, and execution.

Role Overview

This opening is for an International Voice Process Associate based in the Mumbai / Navi Mumbai / Thane region. The role involves supporting customers over calls in a 24/7 rotational shift environment.

Responsibilities

• Answer international customer calls and provide support over the phone.
• Work on customer queries and aim to resolve them efficiently.
• Maintain accurate records of interactions and updates.
• Follow the company’s process and quality guidelines in all tasks.

Requirements

• Minimum qualification: HSC (12th pass) or higher.
• Freshers may apply.
• Strong fluency in English is required for spoken communication.
• Comfort with rotational shifts and a 5-day work week with 2 rotational weekly offs.

Compensation and Benefits

• Monthly in-hand salary: INR 18,000 to INR 30,000.
• Travel allowance of INR 3,500.
• Performance-linked incentives are available.
• Cab facility is provided.
• Medical insurance is included.
• Career growth opportunities are available.

Working Schedule

• 5 working days per week.
• 2 rotational offs.
• Rotational shifts, including 24/7 coverage.

Application Details

Interested candidates can share their CV on the given contact number and attend the walk-in interviews from Monday to Friday between 3:30 pm and 6:30 pm.

Contact

HR Amanpreet Sethi – 9819747313