Account Manager

Job Overview

We are seeking experienced Account Managers to oversee the owner experience throughout the leasing process. This role demands ownership of client communication, ensuring the workflow progresses smoothly, and delivering a professional and reassuring experience from start to finish.

Key Responsibilities

• Serve as the primary contact for owners during the leasing lifecycle, providing exemplary client service.
• Drive operational execution by verifying readiness, collecting missing information, coordinating subsequent actions, and avoiding delays.
• Offer proactive status updates to keep owners informed of ongoing progress and upcoming steps.
• Handle urgent, time-sensitive matters promptly with clear communication.
• Ensure proper collection and tracking of all required documentation as per company procedures.
• Maintain accurate and organized CRM records, including notes, tasks, follow-ups, and stage progressions.
• Identify and escalate potential issues early to maintain client satisfaction through sound judgment.

Mandatory Qualifications

• Minimum 3 to 5 years of account management experience.
• Demonstrated ability to manage multiple client accounts simultaneously with consistent follow-up.
• Strong communication skills and confidence managing client concerns.
• High adherence to processes and comfort working within structured CRM workflows.
• Ability to stay calm and prioritize effectively in a fast-paced, high-volume environment.

Preferred Qualifications

• Experience in leasing, property management, or real estate operations.
• Background in high-volume, SLA-driven service environments.
• Familiarity with AI tools and technologies to enhance documentation, reporting, and internal efficiency.

Technical Requirements for Remote Work

• Dual monitor workstation setup.
• Computer with at least 16GB RAM.
• Internet connection with 100+ Mbps speed.
• Webcam for virtual meetings.
• Noise-cancelling headset to ensure clear communication.

Compensation

The position offers an annual base salary ranging from $50,000 to $70,000, dependent on experience. Additionally, performance-based bonuses may increase total earnings, with top performers potentially earning up to approximately $95,000 annually. Comprehensive salary details will be disclosed during the interview stage.