Account Manager

About Game Seven Agency

Game Seven Agency, part of Excel Sports Management, is a comprehensive creative and experiential firm passionate about sport, music, and culture. Our team includes creatives, strategists, producers, designers, and a diverse range of enthusiasts bringing innovative ideas and cultural insight for top-tier brands such as Hennessey, Nike, Jordan, Spotify, Meta, and more.

Role Overview

We seek an Account Manager to lead a multi-year retail operational and experiential initiative for a leading athletic brand. This position involves overseeing the launch and continuous management of a pop-up retail experience, coordinating operational upkeep, staffing, programming, community engagements, and spontaneous events. The role demands strategic oversight, attention to detail, and collaboration across teams to deliver culturally progressive retail and experiential activations.

Key Responsibilities

• Lead the entire retail pop-up project from initiation through execution, managing timelines, resources, planning, documentation, priorities, and cross-team coordination.
• Oversee planning, construction, launch, and ongoing operations of the retail pop-up, ensuring alignment with objectives, schedules, and Game Seven’s experiential standards.
• Create and maintain comprehensive project plans, status updates, and milestone calendars to ensure all stakeholders operate in unison.
• Serve as the main liaison for client communication, building trust via clear updates and proactive solutions sensitive to cultural context.
• Manage day-to-day communication and relationships with in-store staff to uphold agency and brand standards.
• Advance small-scale production components that bridge larger brand initiatives within the retail space.
• Convert client briefs into practical strategies spanning retail design, merchandising, experiential programming, consumer engagement, and integrated marketing efforts.
• Collaborate closely with strategy, creative, digital, production, and event teams for seamless concept-to-execution workflow.
• Support team efforts through design, fabrication, installation, operations, and event activations, ensuring accountability and progress.
• Anticipate project and client challenges, identifying opportunities to optimize processes, boost creativity, or resolve production and budget issues.
• Build and maintain strong relationships with vendors, partners, and industry contacts involved in fabrication, retail operations, event production, and cultural programming.
• Ensure all retail and experiential elements remain dynamic, relevant, and aligned with the brand's cultural vision across the two-year pop-up lifespan.

Qualifications

• 3–5 years of experience in account management within agencies or brands, preferably involving retail, experiential, or integrated marketing projects.
• Experience managing long-term, multi-phase projects such as retail pop-ups, installations, or experiential tours.
• Excellent communication, organizational, and relationship-building abilities.
• Proven collaboration skills with creative, strategy, production, digital, and operations teams.
• Confident negotiation skills with understanding of vendor pricing, fabrication schedules, and production needs.
• Capable of creative problem-solving with both conceptual and operational thinking.
• Highly proactive and able to manage multiple priorities effectively in a fast-paced setting.
• Proficient in tools such as Google Suite, Slack, Box, and Asana.
• A collaborative mindset coupled with enthusiasm for sport, culture, retail experiences, and live events.
• Willingness to travel and work some evenings and weekends as necessary.

Additional Information

The annual salary range for this role is $82,000 to $95,000, with eligibility for benefits and a discretionary bonus. Salary varies based on experience, tenure, sector, and location. This role does not offer sponsorship. Game Seven Agency is an equal opportunity employer committed to diversity and inclusion without discrimination on any legally protected basis.