Assistant Operations Manager / Operations Manager

About Coliwoo

Founded in 2019 as a subsidiary of LHN Group, Coliwoo is a pioneer in Singapore's purpose-built co-living sector and the top co-living service operator locally. The company offers well-designed rooms fitted with modern amenities for daily living and large shared areas like lounges to foster new connections among residents from diverse backgrounds. Committed to Singapore's net-zero emissions target, Coliwoo emphasizes sustainability by refurbishing underused properties and implementing eco-friendly solutions such as solar panels and electric vehicle charging stations. This innovative blend of comfort, community, and environmental care defines new benchmarks in urban living while aligning with Singapore's sustainable development goals.

Key Responsibilities

• Oversee and ensure smooth, effective property operations.
• Supervise routine facility maintenance and operational tasks.
• Manage special projects and perform feasibility analyses as needed.
• Develop and implement standard operating procedures (SOPs) and achieve key performance indicators (KPIs).
• Prepare and control the annual budget, manage operating expenses, and plan improvement or maintenance activities.
• Lead and coordinate front office, housekeeping, security, operations, and maintenance teams to maintain daily operational efficiency.
• Analyze and enhance workflows to optimize tenant satisfaction.
• Address tenant complaints promptly, document feedback, and execute solutions.
• Build and sustain strong partnerships with landlords, tenants, vendors, and contractors.
• Conduct scheduled property inspections and preventive maintenance to ensure assets remain in good condition.
• Maintain compliance with safety, building, and other statutory regulations.
• Participate in the CERT team, facilitating drills, exercises, and trainings according to schedule.
• Perform additional duties as assigned by management.

Candidate Requirements

• Degree qualification in Hospitality, Business, Management, or a related field.
• At least 5 years of relevant experience in Hospitality (focused on Rooms) or Property Management.
• Strong leadership capability with proficiency in handling ambiguous or unstructured environments.
• Excellent analytical, organizational, and problem-solving abilities.
• Good team collaboration skills combined with outstanding interpersonal communication.
• Effective conflict resolution skills aligned with company values.
• Results-oriented mindset suited to fast-paced settings.
• Skillful in creating and maintaining operational systems that support business objectives.
• Able to juggle multiple tasks and collaborate cross-functionally with various business units.

Note: Only candidates shortlisted will be contacted. For more details, visit Coliwoo's official website.