职位描述

Role Overview

Bevatel is hiring a Call Centre Agent to manage customer conversations, support service requests, and maintain a high standard of communication and service quality. The role involves handling both inbound and outbound calls while ensuring that customer concerns are addressed professionally and efficiently.

Key Responsibilities

Respond to incoming customer calls and place outbound calls when needed.
Deal with customer questions, complaints, and service requests in an efficient manner.
Share clear and correct details about products, services, and company rules.
Work on resolving issues and refer more complicated matters to the right team or department.
Keep customer interaction records complete, accurate, and up to date in the system.
Adhere to call centre scripts, internal processes, and quality expectations.
Work toward individual as well as team KPI goals.
Communicate professionally at all times and focus on customer satisfaction.

Requirements

A bachelor’s degree is considered an added advantage.
Prior exposure to a call centre or customer service environment is preferred.
Strong interpersonal abilities and clear communication skills are important.
Fluency in English is required; knowledge of additional languages is a plus.
Applicants should be able to stay calm and effective when dealing with pressure or difficult situations.
Basic computer literacy and familiarity with CRM tools are needed.

Working Conditions

The position follows shift-based scheduling and may involve weekends or public holidays.
Work may be carried out either from the office or remotely, depending on operational needs.

Skills & Competencies

Verbal communication
Active listening
Customer issue resolution
CRM system usage
Time management
Multitasking
Conflict handling
Customer orientation

Call Centre Agent