职位描述

Company Overview

PHIL, established in 2015, is an innovative Series D health technology startup revolutionizing prescription access and delivery. Our platform acts as a seamless bridge connecting doctors, pharmacies, and patients to simplify the traditionally complex prescription fulfillment process.

With a B2B2C approach, PHIL offers an all-encompassing prescription management and delivery solution that not only links patients, prescribers, pharmacies, and manufacturers but also facilitates easy and affordable medication access. Our digital experiences, patient access programs, market access strategies, and new distribution models help pharmaceutical manufacturers enhance therapy accessibility, resulting in better adherence and long-term patient success. This enables manufacturers to concentrate on developing new treatments while improving patient outcomes.

Our diverse and mission-driven team is passionate about creating cutting-edge healthcare platforms focused on patient care and well-being. If you are eager to contribute meaningfully, this role is for you!

Position Summary

We are looking for a motivated Client Program Manager to drive the success of pharmaceutical manufacturer programs on PHIL's platform. This position involves managing everyday client interactions, facilitating program launches, and leveraging data to optimize program results and value. Collaborating across internal departments and with external clients will be key to maximizing program effectiveness.

Key Responsibilities

Assist in ensuring seamless client engagement and program success by planning and tracking critical pre-launch milestones while proactively flagging risks.
Coordinate program activities and provide ongoing client support by translating client objectives into clear, actionable plans for PHIL's teams.
Conduct performance analysis and generate reports and dashboards that illuminate program effectiveness and areas needing attention.
Act as a dependable daily client liaison, fostering trust and facilitating conversations regarding program performance, goal alignment, and improvement opportunities.
Collaborate with internal groups such as client success, product, and operations, as well as external clients, to resolve challenges effectively while managing stakeholder concerns diplomatically.
Maintain data accuracy by cleansing, modeling, and managing program data while identifying opportunities to enhance tools and processes for better efficiency.

Candidate Qualifications

Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or related areas, or equivalent experience.
Three to seven years in client-facing roles, analytics, business strategy, or startup operations; healthcare or pharmaceutical sector experience is a plus.
Exceptional communication skills capable of building client relationships and aligning diverse stakeholders toward common objectives.
A data-driven mindset with the ability to create clear, actionable insights from complex data sets for both clients and internal teams.
Comfort operating in ambiguous environments with a strong problem-solving orientation in dynamic conditions.
Strong analytical capabilities with meticulous attention to detail; proficiency in data visualization tools such as Looker is preferred.
Demonstrated track record of achieving results through direct contribution and influencing cross-functional teams.

Benefits

Opportunity to join one of the fastest-growing startups in health technology at an early stage.
Completely remote work arrangement.
Competitive salary ranging from $100,000 to $140,000 annually, based on experience.
Comprehensive health benefits including medical, dental, and vision coverage.
401(k) plan with contribution options.

Equal Opportunity

PHIL Inc. is committed to equal opportunity employment.

Client Program Manager