Client Success Manager

About Brandwoven

Brandwoven is a fast-growing sales management company focused on advancing the success of consumer products brands across leading marketplaces like Amazon, Walmart.com, and Target.com. Our approach is tailored to each client’s unique requirements to enhance sales performance and effectively communicate their brand stories in the digital commerce space.

Role Overview

We are searching for a seasoned Amazon Seller Central and Vendor Central Manager to partner closely with our brand clients, playing a key role in managing and optimizing their e-commerce operations. This position requires expert knowledge of Amazon’s systems to ensure a seamless client experience, meet deadlines, and drive their marketplace businesses to thrive.

Key Responsibilities

• Serve as the Amazon expert when engaging with clients.
• Collaborate with Client Coordinator to update client catalogs and maintain outstanding digital merchandising content.
• Identify and proactively prevent potential challenges clients might face with Amazon’s platform.
• Utilize internal resources to create product listing creatives, run effective marketing campaigns, and oversee inventory and forecasting.
• Ensure timely delivery of all project milestones for assigned clients.
• Diagnose and resolve issues within the Amazon marketplace ecosystem for clients.
• Partner with Account Director to formulate tailored Amazon marketplace strategies for clients.
• Continuously stay informed on platform updates and industry changes.
• Contribute to additional duties typical of a dynamic startup environment.

Candidate Qualifications

• 2 to 3 years of hands-on experience working with Amazon Seller Central and Vendor Central environments.
• 2 to 3 years in customer service or account management roles; agency experience strongly preferred.
• Proven background working with consumer product brands.
• Highly detail-oriented, reliable, and well-organized.
• Ability to juggle multiple tasks while collaborating effectively with team members and clients.
• Bachelor’s degree in business, marketing, or a related field is mandatory.

Compensation and Benefits

• Remote work fostering work-life balance.
• Three weeks of paid time off, two personal days, and ten paid holidays annually.
• Medical, dental, and vision insurance coverage.
• Competitive salary package between $70,000 and $95,000 per year.
• Retirement benefits including a 401(k) plan with 4% employer match.

Diversity and Inclusion

Brandwoven values diversity and inclusivity, welcoming applicants from all races, religions, ethnicities, sexual orientations, and gender identities or expressions.