- 经验
- 8岁以上
- 薪水
- INR 1,500,000 – INR 2,000,000 / year
- 职位空缺
- 1
- 发布
- 2小时前
- 工作模式
- 在办公室
- 学历
- 任何毕业生
- 合格
- Graduates from any discipline are eligible to apply.
- 恢复
- 需要申请
你的工作地点
职位描述
About the Role
We are looking for a seasoned Delivery Manager to lead our Cloud Operations division, which supports around 150 enterprise clients utilizing workloads across leading Cloud Service Providers such as AWS, Azure, GCP, and Snowflake. This position requires managing a 24x7 operations team of approximately 100 engineers, guaranteeing operational excellence, customer satisfaction, and ongoing enhancements in delivery processes.
Key Responsibilities
- Serve as the principal escalation contact for cloud services delivery across major cloud platforms.
- Ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual requirements.
- Conduct routine service reviews with significant clients to maintain transparency and satisfaction.
- Lead and guide an engineering team of over 100 members operating in shifts to provide continuous coverage.
- Optimize shift rotations for complete coverage and efficient workload distribution.
- Drive performance evaluations, organize training programs, and foster career growth within the team.
- Implement ITIL best practices for managing incidents, problems, and changes.
- Maintain thorough documentation, including runbooks and knowledge bases.
- Identify areas for automation to boost operational efficiency.
- Supervise cost management, security compliance, and system performance metrics.
- Collaborate with architects and DevOps teams to enhance infrastructure.
- Engage with Sales, Pre-Sales, and Customer Success teams for smooth client onboarding and service delivery.
- Provide regular leadership updates covering delivery performance, risk assessments, and improvement plans.
Required Skills and Qualifications
- A minimum of 8 years of experience in IT services, with at least 2 years managing cloud or operations delivery.
- In-depth knowledge of cloud platforms and operations, with a focus on AWS and Azure.
- Proven experience handling portfolios of 50 or more clients.
- Experience leading large teams in a continuous 24x7 operational environment.
- Solid understanding of ITIL principles; ITIL v3 or v4 certification is preferred.
- Strong communication, leadership capabilities, and adept in stakeholder management.
- Hands-on with tools such as ServiceNow, Jira, MS Project, CloudWatch, and Azure Monitor.
About the Company
Locuz Enterprise Solutions specializes in cloud-enabled digital transformation, offering services including Cloud Migration, DevOps, Hybrid Data Management, tailor-made Data Platforms, Cyber Security, and AIOps. With global standard-certified delivery centers in CloudOps, AIOps, and SecOps, our clients achieve up to 50% savings in their annual expenditures. Our expertise spans managing complex large-scale systems utilized in space missions, tsunami warnings, and major media and telecommunications companies worldwide.
Eligibility
This role is open to candidates who hold a graduate degree.