Cluster Telephone Operator

About the Role

This position is based at Al Najada Doha Hotel by Tivoli, part of the Minor Hotels group, an international hotel owner, operator, and investor with a portfolio exceeding 530 properties globally. The company operates across diverse brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI in over 50 countries.

Job Responsibilities

• Anticipate and address guest needs with attentiveness and helpfulness.
• Maintain comprehensive knowledge of all hotel offerings such as room types, rates, amenities, food and beverage services, spa promotions, and other associated properties.
• Take personal accountability for delivering excellent guest service and maintain high standards consistently.
• Ensure guest satisfaction by resolving issues promptly and following up adequately.
• Be proactive and innovative by suggesting alternatives to fulfill guest requirements effectively.
• Foster positive and cooperative relationships with all hotel departments.
• Participate in hotel events, daily shift briefings, and training sessions to enhance professional capabilities.

Qualifications and Requirements

• Strong dedication to customer service excellence.
• Previous experience in hotel front office operations is advantageous.
• Excellent communication skills; fluency in English is mandatory, and Arabic is considered a plus.
• Availability to work on shifts, including weekends and public holidays.
• Proficient in Microsoft Office applications; familiarity with current Property Management Systems (PMS) preferred.