Concierge

About Pullman Cairns International

Situated in the vibrant hub of Cairns, Tropical North Queensland, Pullman Cairns International is a lively full-service hotel featuring 324 modern guest rooms, 13 adaptable event venues, and Coco's Kitchen + Bar. The hotel caters to a wide variety of both leisure and business travelers globally. Renowned for its genuine hospitality, dynamic atmosphere, and outstanding service, Pullman offers a unique workplace where each day introduces new guests, experiences, and chances to highlight the best of Cairns. As part of the extensive Accor group, staff members are part of a passionate team dedicated to crafting personalized experiences and showcasing Tropical North Queensland.

Role Overview

We are looking for a warm and enthusiastic Concierge to join our Front Office team who will serve as a primary point of contact for guests. This role is vital in ensuring smooth arrivals, departures, and a memorable stay for all guests. It involves active, hands-on duties including guest services, luggage handling, and assisting in the lobby. The position requires physical activity such as lifting and transporting luggage and being on foot for extended periods during the shift. It is ideal for someone who enjoys engaging with people, thrives in a bustling hotel setting, and is passionate about delivering sincere and individualized hospitality.

Key Responsibilities and Qualifications

• Deliver a welcoming, confident, and guest-centered service approach.
• Exhibit dedication to hospitality and enhancing guests' experiences.
• Regularly perform physical tasks including lifting and moving luggage.
• Operate effectively in a high-energy, active hotel environment.
• Maintain excellent communication abilities and composure during busy periods.
• Manage multiple tasks simultaneously while staying organized and cooperative within a team.
• Previous experience in Concierge, Guest Services, or Front Office roles is advantageous.
• Availability to work flexible hours including weekends and public holidays.

Additional Information

Why Join Accor?

• Work with one of the largest hospitality companies worldwide, encompassing over 5400 hotels in more than 110 countries, providing extensive career advancement opportunities.
• Enjoy global accommodation and food & beverage discounts.
• Access an advanced, continuously updated training platform focused on industry-specific learning.
• Receive recognition for service anniversaries and Accor tenure milestones.
• Commitment to diversity and inclusion as an employer offering reasonable adjustments during the recruitment process upon request.