Contact Centre Executive

Company Overview

Sysco Ireland is a leading foodservice provider dedicated to connecting communities through food and service. Serving various sectors including restaurants, healthcare, education, and lodging across Ireland, Sysco emphasizes innovation, quality, and customer care. The company values its passionate team who contribute daily to delivering superior products, solutions, and opportunities for growth and development within the industry.

Role Overview

We are currently seeking a Contact Centre Executive to serve as the initial contact point for customers and support our sales teams. This role involves managing customer interactions to promote our product range, processing orders and inquiries, and achieving sales targets through upselling and cross-selling. The position requires a customer-focused, team-oriented individual who thrives in a competitive sales environment.

Key Responsibilities

• Respond promptly to customer requests while enhancing their awareness of the full product portfolio.
• Accurately process orders, handle inquiries, and complete administrative work within required timeframes.
• Meet sales volume and margin objectives by effectively up-selling and cross-selling during both inbound and outbound calls.
• Establish and maintain strong, lasting relationships with new and existing customers and collaborate closely with field Sales Representatives to ensure timely pricing and order processing.
• Monitor competitor activity to support business growth and customer account development.

Candidate Requirements

• Proven sales capability or potential to develop and expand customer accounts.
• Strong relationship-building skills with the ability to achieve sales goals and proactively solve problems.
• Effective organizational skills and adaptability in a busy environment with a primary focus on delivering exceptional customer service.
• Experience or familiarity with sales or customer service roles is preferred but not mandatory.
• Basic competence in Salesforce, Microsoft Outlook, Word, and Excel is desirable.

Benefits and Culture

• Comprehensive training and development programs that provide transferable skills.
• Employee Assistance Program (EAP) offering support during challenging times.
• Colleague discounts on a variety of food products and award-winning items.
• An annual Wellbeing Day dedicated to personal wellness.
• Team-building social events, including monthly lunches and incentives.

Sysco Ireland fosters a culture of customer focus, collaborative relationships, clear communication, and a passion for providing inspiring food and drink. We celebrate diversity and inclusion, creating a supportive workplace where all employees can thrive. This job description outlines primary duties and may change to meet evolving business needs.