Customer Relations Executive

About the Company

We are Singapore's premier online learning platform focused on advancing children's academic progress. Our curriculum is carefully designed to follow the current MOE syllabus, featuring interactive modules for Primary and Secondary students that promote advanced learning and foundational skills development. Our personalised one-on-one tutoring sessions aim to make homework manageable and enjoyable, delivering tailored support to each child with the ultimate goal of exam success. Using a competency-based approach, we ensure students gain essential skills, understand question patterns, and master effective answering techniques.

Why Join Us?

• Receive monthly performance bonuses and incentives
• Gain practical experience in livestream selling, content creation, and digital sales strategies
• Work in a supportive, goal-oriented team environment

Role Responsibilities

• Follow up on enquiries and leads sourced from multiple channels
• Identify customer needs and suggest appropriate solutions
• Develop and maintain lasting customer relationships
• Convert enquiries into sales and consistently meet targets
• Deliver outstanding customer service and handle after-sales support
• Keep detailed customer records and conduct regular follow-up communications
• Assist with additional team responsibilities as required

Candidate Profile

• Highly motivated individual driven by performance goals
• Excellent written and spoken communication skills
• Proficiency in conversational Mandarin
• Strong interpersonal skills and ability to engage effectively with customers

If you enjoy engaging with people and turning conversations into successful outcomes, we invite you to join our energetic and ambitious team.